Has the tissue paper been discontinued?

[Deb1]

I see on the 10 lb tissue paper Zazzle box says it is discontinued. but when I click on the 10x14, 14x20, 18x24, 21x29, it does not say discontinued. So, what do we do? Do I have to redo all my tissue paper and choose the sizes not discontinued? Is the tissue paper still a product we can sell I hope, so I really liked the tissue paper.

[Deb1]

Luckly I just had one with the 10lb tissue paper I am redoing it to a different one that is not giving me the discontinued warning. If anyone know if this is going to be discontinued on all of the tissue paper, please let me know. 

[Sara_H]

@Deb1  The 10 x 15", 15 x 20" and the 17 x 23" sizes have been discontinued and replaced with the new sizes 

It should auto replace with the new sizes but it doesn't auto replace them in your collections so you'll have to remove and re add them

[Deb1 · Accepted solution]

Thank you I did not know it auto replaces that is good to know. Luckly I only had 1 that size and the rest were 14x20, 18x24 or 21x29. I went ahead and just removed it and redid the post. Thank you. 

[Rena]

Are you saying we are going to have to relist? If this is the case, we lose everything in our stats. 

[Sara_H]

@Rena  No - just change the weight in edit details/product merchandising/change options - drop down to 18lb choose your size- hit done

[SuePerb]

So I have to edit every one of my 1500 products this way?

[Perelandrian]

They should be auto updated. All of mine did except for the new ones I made 2 days ago.

[SuePerb]

Did you make yours on 10lb or 18lb weight. Mine are all on 18lb as aimed at decoupage market. Thanks 🤞 here that you say 18lb!

[Perelandrian]

I make all my tissue paper on 18 lb, 20" x 30". I checked my collections and they are linking to the updated sizes also.

[SuePerb]

Thanks for spending time to do this. I do appreciate it.

I will hope that mine do too 🤞 When I search products for tissue paper only the 10lb weight is shown. Maybe the new 18 will appear soon in the blank product listings.

Thanks again Sue 👍

[Perelandrian]

No problem, hope your listings are all set too 😎 I don't understand why the 18 lb isn't showing up but hopefully it's just an updating glitch. I've been monitoring this issue for the past few days and it's tiresome.

[Sara_H]

@Perelandrian  I checked one of your collections and they're still linking out to the 20"x30" size which is one of the sizes that are discontinued

https://www.zazzle.com/collections/vintage_floral_romance_decoupage_paper-119161124905408686

and that's because when you add it to the collection it picks up the size in the url

I'm not sure whether they are updating products in collections with the new sizes (the largest size now is 21" x 29" - not 20 x 30) 

[Rena]

I appreciate your quick response. I think Z has everything fixed now. 

Thank you

Rena

[Rena]

yesterday they were fine but today it is all a mess....everything is showing up as sold out THEY SHOULD FIX THIS and remove the ones that they discontinued the sizes. There are now words to express how upset I am over this. There is no reason for it. They just can remove the discontinued sizes. I am just sick. Where can you complain or talk to someone. 

thank you

Rena

[Sara_H]

@Rena  Did you change them in your collections to the sizes that have not been discontinued? As I mention earlier in the thread - it's not done automatically (as far as I know) You have to remove them from your collection then re-add once you have updated them the to 18lb/new sizes (via edit details/product merchandising/change options)

You'll have to work through your 3400 tissues papers yourself for your collections- the only thing z has done is to change them to a size that isn't discontinued in your store - they've not done any changes to collections. Any collection changes is down to the owner of the collection (i.e you)

Quickly scan through your tissue paper collections and hover over each one - if on the end of the url there is a 20 x 30 - you know that needs removing from the collection - then re-added with the updated size

It's weekend so no-one is here to complain to

[Andrea]

But all my mockups will need to be re-loaded

[Sara_H]

@Andrea If the design has moved then yes, you may have to redo your mockups. The joys of zazzling

[Andrea]

Thanks @Sara_H.

Oh and I noticed your listings coming up a lot next to mine - So nice to chat on here to the person behind my (Tissue Paper) competition. Nice to meet you!

[Sara_H]

@Andrea Hello! Nice to meet you too

[Perelandrian]

Some of my tissue paper designs are showing "Discontinued" in the back end of my shop, but some of the listings auto replaced. Hopefully I don't have to go redo all the ones that didn't update.

[Deb1]

Thank you I did not know it auto replaced that is good to know, Luckly I had only one that was the size discontinued. Thank you. 

[SuePerb]

I thought it was all discontinued! That’s 90 % of my shop. Going to have to adjust a lot of products if they’ve changed the sizes 🤦🏻‍♀️

[Rena]

I will not be happy with over 3400 designs if this has to be done. If they have discontinued the 18lb that will do the decoupage designers in. 

[Rena]

I am so ticked off. I made a post this morning before going to church on one of my decoupage collections and I get home to check FB and a lady was a little rude "Why would you show a collection that is all sold out" So I get to looking and everything is discontinued and you try to go in and edit NOPE NOT WORKING and I have 3400 designs. I am not happy. This is ridiculous. 

[James]

Hi @Rena  i can see a few examples in your case where some of your products are showing up as OOS. Let me take a look to see what can be done. Thanks. 

[Rena]

I am just sick to the point of just bawling my eyes out. All this work and I seem to be getting nowhere. 

[Rena]

@James Good Morning 

After such frustration of not know what to do I had to just close it up and give it some time because with 3400 designs I became so overwhelmed. Normally that isn't me but I do have underlying issues but won't get into all of that with my health. 

I have so much appreciated everyone who has tried to help me figure this out. I don't know what to do from this point and was wondering if you have been able to figure anything out. 

I so appreciate your help 

Thank you

Rena 

[James]

Hi @Rena , i can confirm we're actively looking in to what we can do to stop this sizing mis-direct issue yes. Hopefully we can have an update for you soon. Thanks. 

[Rena]

@James  thank you so much. So do I just leave them as they are. 

[James]

Please do, for now. I will advise you as soon as I know more. 

[Rena]

Good Morning

I am still showing most all of my 3400 designs as sold out. I am at such a loss of where to turn or what to do. This is hurting my sales. Customers are complaining and asking why am I advertising on social media if they are all sold out. 

How can this be fixed? I appreciate all that is probably being done behind the scenes that I don't know about but I need to know where we are. 

Thank you

Rena. 

[Rena]

@James  I posted to you on the 27th but didn't tag you so I thought I would make sure I did today. I am still at a loss. Please can someone help my page get corrected. No matter what I do it reverts to showing sold out, discontinued. 

I also don't think all sales are showing up. This is turned into a complete disaster and I have no clue how to fix it on my end. I can't redo 3400 designs or relist them as I will loose all credit I have gained. 

I appreciate any and all help I can get 

thank you

Rena

[James]

Hi @Rena , we're still waiting for an update here. I have followed up with our team now. 

[Rena]

@James 

. 

Ongoing Store Issues – Decoupage Listings, Sold Out Errors, and Misplaced Designs

Dear Zazzle Team,

I’m reaching out regarding several persistent issues within my store that are significantly impacting my ability to grow and maintain sales. While I’ve been working hard to add new products and expand my offerings, I continue to face challenges—particularly with my decoupage paper listings.

Many of these products are showing as “sold out,” even though they are still available in other sizes or weights. While customers can manually select the correct options, most don’t realize this and leave the page, which has hurt my sales tremendously.

Additionally, I recently had a customer inquire about a design that I couldn’t locate in its collection. After manually searching through my 3,400+ designs, I found it and re-added it to the correct collection. Unfortunately, this issue isn’t isolated—many designs are missing from their intended collections, and some are incorrectly categorized.

At this point, my top priority is resolving the “sold out” issue. I would greatly appreciate guidance on how to fix these listings so only the active paper sizes are shown. I’ve been patient, but I believe discontinued paper options should be automatically removed or hidden to avoid confusion.

If there’s a specific process or support contact I should be working with, please let me know. I’m committed to maintaining a high-quality storefront and just need the tools and support to do so.

Thank you for your time and assistance,
Renee
R H Designs

[Rena]

I could literally CRY...

[Susang6]

Just learned Zazzle’s tissue paper has been discontinued, and I’ve got questions  For my store it was a seasonal best seller, especially for decoupage, shop wrapping, and holiday DIY, and clearly resonated with crafters and small shop owners.

I just wrapped up a Pinterest board featuring thousands of affiliate tissue paper designs—hours of tagging, curating, and marketing that now feel like a waste. 😞

Was this a supplier issue? A silent retirement? Is there any chance this product might return, or should we shift focus entirely?  Considering I sold a lot of tissue paper in July...this discontinued is really upsetting.

[ColsCreations]

It's not been discontinued. 

[Marcia]

@ColsCreations 100%! I just sold some this morning.