Help with adding Media
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07-06-2025 11:09 AM
This has been driving me batty for some time. I would love to know how to fix it. I hope my explantion makes sense.
One of the templates for adding media shows an invitation, an RSVP card, and an enclosure card.
I have made all three and added them to a collection. Why does the RSVP card not show? (see graphics)
What am I doing wrong?
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07-06-2025 11:23 AM - edited 07-06-2025 11:29 AM
Which blank did you start from on your RSVP? It could be that that it's look for a 3.5" x 5" card and your rsvp is a different size perhaps?
this is the size it's looking for https://www.zazzle.com/pd/spp/pt-zazzle_responsecard?cornerstyle=normal&envelopes=white&media=175ptm...
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07-06-2025 12:32 PM - edited 07-06-2025 12:43 PM
yes, I made sure it was 3x5 card
This isn't the first time this happened. I got it to work one time, but for the life of me, I don't know what I did.
Thank you for responding. If you other ideas, send them my way!
Here's another example: same thing, the card is 3x5 and it shows in the collection in the correct place - rsvp card. It's got me so baffled.
Would love for a Zazzle employee to chime in with some suggestions.
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07-06-2025 12:56 PM
@dmboyce when did you design them? I've just checked your store by newest and the Lavender Purple Floral RSVP isn't there - could be an indexing thing
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07-06-2025 01:44 PM
just today I created them

