How Do You Handle Customers Using Digital Invitations to Make Other Products?

[Jinaiji]

I just got a request… a customer wants to use my “Wedding Details” card to create various table cards, menus, etc. They’re asking me to make it downloadable. They also mentioned that they’ve already made many signs and other items from the digital download of the wedding invitation.

Am I missing something here? Or am I just being too strict?

According to Zazzle’s rules, isn’t each product supposed to be used for its original purpose - like a wedding invitation being used as a wedding invitation? Or am I wrong?

But even if that’s technically correct… I feel like customers don’t really understand or care about that. They’ll do it anyway - and many of them already do.

So how do you usually handle this kind of situation?

[Anne]

That's one of the reasons why I stopped offering digital downloads. (unless I consider them to be a "free give-away")
Customers can make endless variations and download them all after just paying once. From what I see there is no control as to what they do with the file (basically seems to be "use as you like", or even re-sell)

[Windy]

I set my default royalty rate the highest possible figure. https://www.zazzle.com/my/account/defaultroyalty