Please Help, Royalties Canceled

James_S
New Contributor II

Can someone please help me to understand why my royalties are being canceled? All of my payment information seems to be correct. I no more than sold an item and my royalty earnings says canceled in pink. I have checked with both of my buyers and they assure me that they have not canceled their orders. Thanks in advance for your help.

 
 
2 REPLIES 2

ColsCreations
Honored Contributor II

Zazzle can cancel the sale if during the order process when it's reviewed by a human, they find something in the design is an IP infringement.

ETA - I thought though that when that happens they also remove the product. Happened to me years ago with something I made for personal use and myself & sister were both trying to purchase. We both got emails that the sale was canceled and our payments refunded, and the product was removed.

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James_S
New Contributor II

Ok. Gotcha.