Problems with designs showing up on products?

[Rheanun]

Is anyone else having this issue? My designs are all of the sudden not showing up on some products that I created awhile ago. So they are not new designs or products. They have been there awhile but all of the sudden not showing? Can someone please take a look and see if they see all my designs correctly as a customer? I would really appreciate it. I have a ton of products but you seem to notice some not correctly placed?? I don't know when this happened but I have only noticed it probably the last 3 days or so. Thank you for anyone that can help

[Sara_H]

@Rheanunif you can link to some products - that helps

[WHS_Designs]

@Rheanun I’ve noticed this too in the backend. Some images are missing in the preview of some products, but show up properly in the previews of other products.

[Rheanun]

Ok, so maybe its a zazzle problem? I have never noticed this before. I wanted to make more products but if I have to go and fix my other stuff I really am hesitant unless they are gonna show up correctly

[WHS_Designs · Accepted solution]

@Rheanun 

if it's happening on your end (and mine), I would definitely say it's a Zazzle end problem. 

This has happened before to me (last year as well as a few years ago).

I don't think you should go and fix anything until you hear from Zazzle.

I say this because when I bring up the individual product pages, the designs are not missing.
To me, it sounds like a caching issue on Zazzle's end.

H

[Pádraig]

Hi @Rheanun,

I'm very sorry to hear that you're experiencing an issue here. If the problem persists, can you provide a link to 2-3 products exhibiting the behavior as examples so that we can take a closer look for you?

Thank you for your patience!

Pádraig

[Rheanun]

Ty, when I go through my stuff again I will. I appreciate all of you answering!