Royalty AND Referral from 24th June Cancelled

NigelSutherland
Valued Contributor

Annoying as they amounted to $57 combined. Why would the order be cancelled after 10 days?

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Working from a small Scottish island and creating items that sell...
10 REPLIES 10

DancingPelican
Valued Contributor

Lots of reasons for a customer to cancel, i.e. they were not happy with the product(s); print quality was poor; product received damaged; product received too late; they changed their mind; etc.  It IS annoying to lose a sale like that. Been there!

NigelSutherland
Valued Contributor

Good news! They've just been reordered (on 4th July) and this time the combined royalty and referral earnings is $64 😃👍

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Working from a small Scottish island and creating items that sell...

Fantastic!

NigelSutherland
Valued Contributor

It's recorded as "Self", so I can only think it's come from a list I posted on Benable. 😃

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Working from a small Scottish island and creating items that sell...

The Self referral - was it a Cross-Promotion one (15% because your RFid was in it) or a Self-Promotion one (higher variable rate because it was a clean link)?

@NigelSutherland 

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@NigelSutherland 

Since you mentioned Benable I tried to answer my question myself by looking at some of your lists and their links. All of the items I happened to look at, whether for a collection or individual product, they're all auto-affiliate links for Benable. Meaning if a sale occurs through one, Benable will get the flat 15% commission from Zazzle as the Referrer, and in turn Benable will pay you peanuts out of that as your share of the referral commission. Further more,  since this makes it a 3rd Party sale, your royalties will be cut down, too. You're much better off using your own link.

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I thought I had used my own link. I'll have to see if I can rectify that.

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Working from a small Scottish island and creating items that sell...

Not sure - Here are the notifications - first one is Royalty, second one is referral...

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Working from a small Scottish island and creating items that sell...

It calculates to being a self-promo referral at the higher rate (40% in this case instead of 15%) so it must have come through a "clean" link. 

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This is fantastic news. 
There's long been doubt and questioning over how a "clean" self-promo link can be trusted to not be overwritten by someone else's since there's no RF or anything else special about the link. Here, the customer came in on a clean link, you got the self referral for it, and ten days later (so still within the 14 day protected period) they re-ordered. And you still got the self-referral. Between ordering, canceling, and re-ordering, it is extremely likely they clicked links in Zazzle emails confirming the sale, confirming the cancellation, maybe using a link in one to do the re-order. Obviously can't be sure whether the customer did anything in those 10 days to pick up a different cookie, but odds are they did. So this shows to me that "clean" links can be trusted to magically retain cookie-priority even though they have no special data in them. 

Thanks for posting this, very helpful. And congrats on the sale!

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MissRhoadie
New Contributor III

Great! @NigelSutherland  I am glad the customer reordered your products, and you got a larger payout.