Some Observations About Sound & Video Playback
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09-10-2023 11:47 PM
I added my first little video last night and first want to say that it "indexed" immediately. Directly after adding it and checking out the product page from my account, I opened another browser to view the page not signed-in and the video was there already. 👍
What I noticed is that
1) When you click the video thumb and it plays right in the product page, there is no way to pause it. First instinct is to click anywhere on it to pause it but that just opens the expanded/zoomed view. It plays on endless loop unless/until you click another thumbnail. ☹️
2) When you click the video thumb and it plays right in the product page, the video sound is ON by default and there is no way to mute it or reduce its volume. ☹️
3) When you enter the expanded/zoomed view and scroll to the video, the sound is ON by default but now there is both a mute icon and a volume slider which appear on mouse-over. You can also pause the video by clicking anywhere on it. But it doesn't stay paused. If you scroll to another view and then scroll back to the vid, it auto-plays again.
I get the same results in Firefox, Opera and Chrome, on a Win 10 computer.
On my phone (Samsung running Android 13, using Firefox browser), you click the video thumb underneath the default product image and the video plays in-place on the product page, there is no way to enter an alternate full-screen/expanded/zoomed view. Which is fine, its large enough that way (at least on my device) but there is NO sound, no options to turn sound on, and no way to pause the video. It just silently loops until you choose a different thumbnail.
I'm not inherently against sound. If I intentionally click on a video I expect it will have sound. But I also expect it to have a quick mute icon as well as a volume slider. But there have been countless times I have accidentally engaged a video and been met with unexpected and intolerable sound and the quickest way to stop it is to click anywhere on the vid to pause it while I look for the mute & volume options. Then if I choose to continue watching the vid I can do so at an audio level that is appropriate to the current situation.
I don't know if these different behaviors are specific to my combination of devices/browsers or if they are the same for everyone, but it makes it hard to decide if you want to include audio on your vid or not if mobile viewers aren't going to hear it anyway and everyone else on computers is going to have issues with pausing and volume control / muting.
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09-11-2023 05:33 AM
I had the same results as you, no volume controls after uploading my video with sound. Endless looping. No way to adjust volume or mute it, pause it. Mac/Firefox, also Safari. Desktop , iPad, laptop,iPhone.

