We need more leeway in how we submit products for Replace feature please

[igiftcenter]

Edit: Forum Moderator you are welcome to move this as I meant to post it into the Proseller Forum

In my quest to create cover images for my products I'm running into some of my oldest designs created when I first started here in 2009. Some of these designs have mistakes made purely because of my inexperience with the Zazzle system and are in dire need of correction.

I have products with the "old bleed lines" that existed before Zazzle changed the bleed lines  which went under the radar for me and I never realized happened. I have designs that have some of the text templates aligned justified left, some right, some centered all on the same product. I am trying to bring my products up to todays standards while also created cover images to give these products a possible second life.

I submitted two or three designs of this nature yesterday to the Replace feature and all of them were rejected. I can not spend my time correcting things that are in desperate need of correction.... only to have my time wasted by a rejection of my corrections. I understand that there are times when a moderator may decide too much correction will make it hard for those who purchased the product before to use the template again but... I am sure when they ordered the product they made all the corrections they wanted and can order from their saved order for reordering purposes so they don't need to customize the design again anyway, right? So that can't be a logical reason for rejection. 

I'm just asking for common sense to take priority here and let us do what needs to be done in cases like this.
That's all I'm asking.

Ok my rant is over I feel better now but would feel even better knowing I can do my job once and not have to do it all over again.

Thx for listening.

[Jadendreamer13]

The extra work done for no return on investment would be really frustrating. I still don’t even have the Replace feature.

[idraw]

I don’t have the replace tool either, have requested it more than once. even tho  here 15 years….

[PenguinPower]

It would be nice to be able to update old designs to take advantage of new tools too… I have designs that could benefit from text on a circular path, the ability to tile groups and other features that were introduced after they were first made. 

[CrazyMermaid]

You speak truth. I have been frustrated by rejections as well. One was when I tried to replace an old year with a new year. Other Zazzlers I knew were getting this change approved. So I resubmitted twice and eventually it was accepted. So it might also be a training issue. 

[GraphicAllusion]

At least you can use it. Some of us are still waiting...and waiting...and waiting for it. 

[Pádraig]

Hi @igiftcenter et al,

Thanks for your feedback and comments here. I have raised the issues outlined here with our team.

Pádraig

[Westerngirl2]

If I might ask, how do you know when your modification or correction has been rejected? Do you hear from Zazzle?

I have submitted modifications but never hear anything from them. It just reverts to the original again, with no reason for the rejection...I'm assuming it was rejected. It really just goes into an unseen hole for me.

[igiftcenter]

They reappear in my backend as they were... that's how I know. I bookmark the pages they are on and track it

[Westerngirl2]

The lack of communication is really frustrating.

[WHS_Designs]

@Westerngirl2 in the past, I might get emails for rejections, but not any more, so I can't tell what/if my submissions got rejected. Either that or I've gotten really good to replacing and I don't have rejections anymore.

My two cents, I'd like to see the vetting process gone. I don't think it's really necessary as something really egregious or drastic would be caught and flagged at the pre-replacement stage.

[chefcateringbiz]

Indeed, I'm not sure why a customer would be "disappointed" as they say in their email, with a design update if they in fact have already ordered a product and have it in their order queue. I can pull up my own orders and re-order from those any time. This hasn't made sense to me AT ALL. On another note, I am NOT the same designer with the same taste as when I started out - ugh, so MUCH olive green and washed-out colors, y'all! - and replacing designs for me will never just be a corrective fix, but I'm surprised and relatively pleased I've been able to get so many replacements through, I can finally turn off my Cringe-o-Meter for another 5-10 years. Hopefully we'll still be Zazzling and not eating out of dumpsters at that point.