Wedding sign crushed in transit
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04-23-2022 04:55 PM
Need help from Zazzle but no one works on the weekend. My wedding sign came in the mail crushed... It was ordered through my Mom's account. It looks awful! I need a new one rushed immediately. My wedding date is 4/29/2022. Does anyone know how to get a hold of some before Monday?
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04-23-2022 05:45 PM
@Emma @Cian @Mark @MarkM @Scott
@Rymorrison99 The above @'s are to a bunch of different moderators that may be around over the weekend. I hope they get the @ notice and can help you.
PC
.............
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04-24-2022 09:30 AM - edited 04-24-2022 09:34 AM
These are the only ways I know to reach customer support.
https://help.zazzle.com/hc/en-us/articles/221463567-How-Do-I-Contact-Zazzle-Customer-Support-
I believe Zazzle uses a 3rd party company to produce those foam core boards, and I'm not sure how quickly they can get them to you. If support tells you they can't get you one in time, one thing you might want to explore is to have the design transferred to a poster. Zazzle prints those in-house, so they have more control over printing and shipping it quickly. I did that for one of my customers who ended up in that situation once, and it worked out. The posters won't stand up without a frame or support, but I believe she ordered the poster the same size as the board was and used the damaged board as a support, attaching the poster with double sided tape.
I just looked it up and for me (I'm in Colorado) it says that if I ordered a poster today with zip plus shipping it would arrive by the 26th. So it looks like if all else fails, that might be an option for you.
Good luck, I hope it works out.
Cat @ ZB Designs
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04-25-2022 04:25 PM
Hi @Rymorrison99 ,
I'm very sorry to hear that your order has arrived damaged. Our Customer Service Team will be more than happy to assist in getting this resolved for you, if you'd like to give us a call or send an email to support@zazzle.com , if you haven't already been assisted.
If not, and there's anything I can do on my end, please feel free to message me on Zazzle Chat with your Order ID number.
- Emma 🌻

