Zazzle, Please Explain This

[Jadendreamer13]

I just sold two items: stickers and matching business cards to someone who messaged me directly via Zazzle and to whom I sent a link to the products - yet both sales came through as third-party sales.

How do you explain this when no third party was involved?

[ColsCreations]

Obviously not a Zazzle rep here, but, if they messaged you via Zazzle that means they were already on Zazzle when they messaged you. Which means they could have anyone's "cookies" in place, be it Zazzle or other, which can't be over ridden for 14 days. 

I 100% understand how disappointing these type situations are, but, we have to accept that we cannot control "cookies" on the buyers end so regardless of how the transaction happened, they might have someone else's "cookie" active when they order.  This is the way it's always been. 

[CrazyMermaid]

It is what they did before they messaged you for the previous 14 days. How do you know there were no affiliates involved in bringing them to Zazzle? Although I think the message system itself attaches a tracking code, if the person didn't already have one. I think Zazzle has every basic movement that customers take nailed down. Nothing else makes sense. I would if I were them.

I think the only way to get a referral these days is to pick up the tracking code before they reach the site through one of your off-site links.