Cancellations - provide order Date and cancellation date

[Colorfulgalshop]

I’ve always wanted more clarity around cancellations. While we understand we'll never find out the exact reasons for a cancellation, I think it would be incredibly helpful if the Royalty History included the cancellation date when we filter for cancellations.

If an order is canceled within a day or two, it’s likely unrelated to our design. However, if it’s canceled weeks later, it might indicate a potential issue with the design after the product was received. This insight would allow us to review and improve our templates more effectively.

[Mariholly]

Hi! I suggested they send us a message, just like they do when there's a sale, because if you're lucky and have several sales mixed with a cancellation from a few days ago, it's impossible to clearly know what you sold and what was returned or canceled. For me, it's absolute madness if the cancellation is for something that was sold weeks ago...

[Connie]

Yes, I've been asking for this for a long time! Spoonflower has a system where they show the cancellation on the day it occurs, but they tell you the original order date. So for example, if I have a cancellation today, it will be listed with today's date, but it'll say something like "cancellation of original order from 11/14/22." It makes it easier to tell if they cancelled before or after they receive the order, which can give us a clue to the reason for the cancellation.

[BevStuff]

I think when there's a cancelation within the first day or two it's a bad credit card issue on customers side. 
Other common cancelation issues are: either the customer waited too late to order the thing and didn't arrive when they wished or Zazzle messed up the shipping.
Believe it or not, many cancelations are due to Zazzle's mistakes in either printing delays or printing mistakes or shipping mistakes.
I can tell you one Christmas season, a few years ago, Zazzle completely lost several hundred Christmas orders placed in early Dec----I know, because my own order was one of those and I got an email letter of apology from Zazzle's CEO saying this is what happened with a choice to either cancel or get the ordered item in January.  Can you imagine all the designers wondering at the pink cancelations in their accounts from that?

There are so many other reasons for cancelations, never think it's "your design."

[Mariholly]

That's right, cancellations can happen for many reasons and are usually not due to the design. In fact, bad reviews are also not because of design errors, but rather due to mistakes by Zazzle or the customer themselves.

[PLdesign]

I agree. Cancellations of the 1st few days should be marked. 

[EM007]

Shipping delays could be a possible cause of late cancellations. I ordered something from my own shop last year. The shipping was an absolute nightmare and I found Zazzle's customer service appalling. It took about a month to get the item because after UPS reported the package lost, Zazzle refused to re-ship it until the delivery date indicated on the order confirmation had passed. Then when I expressed dissatisfaction with the way they handled my order, they promised to resend the item with UPS's guaranteed 24-hour delivery. That 24-hour delivery took over a week and Zazzle refused to do anything to pressure UPS to honor their delivery guarantee. The whole experience was so bad I canceled my plans to order more products. So something like this could cause cancellations weeks or a month after an order. I never experienced shipping issues like this from another company and frankly I hesitated to tell anyone about it.