apcvale
New Contributor II

The customer changes models or transfers to another product and the design becomes bad. It would be easily solved if the drawing was perfectly centered and the client had adjustment instruments at their disposal, such as “Fill”, “Adjust” and “Scale”. Transferring this work to the client is not bad. The problem is complex and would at least be an acceptable solution. I have clients who changed models (smartphone covers) and the result was not good. They were dissatisfied, naturally. If they had had this solution at their disposal, they could have corrected the “error” themselves.

6 Comments
Mark
Moderator
Moderator

Hey @apcvale,

Thank you for your feedback. I will let the team know.

Baylee
Valued Contributor

Maybe I'm not understanding your question correctly but the customer does have access to all the adjustments you mentioned. They can choose the option of 'edit using design tool' which gives them access to the design area and all the tools. On those products that have a template, the button for editing shows up when they click on 'personalize this template'. If there is no template, they'll see a big 'Edit Design' button that also takes them to the design area.

apcvale
New Contributor II

You're right, but for some reason some customers don't make use of it. Maybe the tools page is too confusing for them. Therefore, for speed and simplification of adjustment, they would have the essentials at hand, without confusion for the less accustomed customer.

Cat
Honored Contributor III

I agree that this is an issue, but how to solve it really depends on both the design and the product. For simple designs where people are just changing models but the aspect ratio is similar, your suggestion could work, but for more complicated things there just isn't an easy solution.

I see this problem every day with wedding seating charts, only those designs often have upwards of 30 separate elements - and depending on how radically the customer has changed the product (switching from a portrait to a landscape layout for example) it's often not possible to fix it with simple scale and adjust settings.

For me the problem is more that the vast majority of customers don't understand that it's a WYSIWYG system. They assume that the system will either automatically alter the layout for them, or that I'm going to intercept the order and basically re-design it for them before it's manufactured.

Just brainstorming here, but perhaps one solution could be a popup that appears if they change the product to something with a different aspect ratio. The popup could let them know that what they see is what they're going to get, and offer them the option of entering the design tool - since as @Baylee pointed out above, all of the necessary tools can be found there. Potentially, it could also suggest contacting the designer for help and clarify that once they place the order it cannot be changed.

Just my 2 cents!

apcvale
New Contributor II

Perfect. 🙂

Jadendreamer13
Valued Contributor III

Since most customers modify and buy their products on their cellphone, it’s not easy for them to use the design tool…..