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Submitted by
ColsCreations
on
02-23-2022
05:16 PM
Zipz are available in 17 sizes, 14 of which are currently sold-out for the high-top style and 7 are sold-out for the low-top style (according to the product page size options box). for my 9 pairs of high-tops: 4 show a "discontinued product option" alert in the back-end and show as sold-out on the product page. 5 have no alert in the back-end but show as sold-out on the product page. for my 4 pairs of low-tops: 1 has no alert in back-end and does not show as sold-out on the product page. 3 have no alert in the back-end but show as sold-out on the product page. So first issue is a known one: there's a mismatch between what we see in the back-end and what we see on the product pages. Of my 13 total pairs of Zipz, 12 show as sold-out on the product page but the back-end only has a warning notice on 4 of them, and the notice isn't even correct since it says they are discontinued rather than just sold-out. Issue #2 is that when you first go to these pairs, the default product page message says "this Mirror is temporarily sold-out, please select another size." Huh? Mirror is just a design option (and un-checking it doesn't make the warning go away), and there is no size selected by default. But if you go ahead and select another size anyway, the message then changes to say "this Size is temp sold-out". If you go browse Zipz in the MP, you'll find a mix of "this Mirror is temporarily sold-out..." or no sold-out message at all. Now, I could be totally off base here but I think what's causing much of this mayhem is that when we publish a pair of Zips we have to choose a size and you can change that later via Edit Details - Product Merchandising. I'm pretty sure that the pairs that don't show a sold-out warning on the product page are pairs where the designer happened to choose a size that is not currently sold out. This is where issue #3 comes in. There's no way to tell what size you initially selected and the product page view defaults to having no size selected anyway. But if you go into Edit and select a merchandising options size that is not sold-out, it should result in the messages on the product page and back-end going away. So I changed the size to a not-sold-out size on two of my pairs. One pair was showing no warning in the back-end but as sold-out on the product page. Hours later and there is no difference. The second pair was showing the "discontinued" warning in the back-end and as sold-out on the product page. I just changed it maybe half an hour ago to a not-sold-out size and now the sold-out warning is gone from the product page but the "discontinued" warning is still there on the back-end. It's all so inconsistent and confusing and I think much of this mess could be avoided if we didn't have to choose a specific size for them. As is, every time a different size goes temp sold-out, we have to first realize that (difficult since the back-end warnings are not reliable) and then change the marketing size option and hope it "sticks". All of which doesn't matter since the product page defaults to no size being selected anyway. Having to select a size isn't doing anything but complicating things behind-the-scenes. Summary of issues: mismatch between back-end warnings and product page warnings back-end warnings inaccurately flag item as discontinued instead of just sold-out product page warning confusingly says "mirror" having to choose a size behind-the-scenes for no apparent reason changes to merchandising options not "sticking"
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Submitted by
WHS_Designs
on
03-02-2022
08:00 AM
As the medium and large trinket trays are of the same shape, please add 'This Shape Only' for the Merchandising Options. Going forward, it would also help if creators could select multiple merchandising options and not be constrained to the choices in the current drop down menu. Thank you, W.H.
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