KittyValentine
Contributor

It would be great if we had the possibility to put some kind of "away or out of office" automatic reply into the chat.

With the hurricane we had just now I knew that I would be without power and internet for days so any requests coming in during that time just sat for days in the chat. Additionally when I finally got to them they were about production and shipping so not for me to solve anyways... would have been great to have an auto-reply message to inform customers and redirect them to customer support.

I tried to utilize the custom message in the chat settings with an out-of-office text but customers don't seem to see or read that message.

2 Comments
Fiona
Moderator
Moderator

Hey, 

I will pass this on now. Thanks for the suggestion!

-Fiona 🙂

BevStuff
Contributor II

I believe requests were made for this exact sort of thing when the chat option was released several years ago and yet....