Question About Best Practices for Feedback & Technical Forums

[Cat]

I'm getting the impression from the things that Scott has said that Zazzle wants to use these particular forums almost like a submission form rather than an actual discussion in order to make it easier for the mods to keep up with feedback and technical problems. That makes total sense.

So, my question is, if I have a related but slightly different suggestion, would it be preferable to start a new thread rather than replying to an existing one? I have resisted doing that in the past because I didn't want to create extra work for anyone by starting a new thread - but I'm starting to think maybe it would actually make it easier for y'all if I put things in a new post rather than in a reply on a long thread.

Likewise, on the technical forum, if I have a related problem to one I see posted, would it be better to start a new thread rather than replying to an old one? 

Just trying to sort out the best way to use this new system. Thanks!

[Mark]

Hey @Cat,

We would advise that if its related, you can comment it in the same thread, even if it is slightly different. If it is  completely separate, then please start a new thread. 

Hope this helps!

- Mark