I ordered a 5x7 folded card as an Instant Download from another Designer back in March of 2023, to see how it goes from a customer's end. This is a run-down of the options a customer will currently get, as of July 2025. (My screenshots show another designer's work but I know they will be OK with this.) First thing I want to say is that even after more than 2 years, I can still fully edit all four sides of the card using the Personalize template fields as well as by entering the Design Tool for full control, and I can download those results. It's important to note here that their edits aren't permanent. Once the tab is closed and they access the product again, it reverts back to the Designer's default design without even the pop-up asking "do you want to continue your design?".  So no matter what they do, they can always get back to your original version. However, all their edits DO show up in their Saved Designs. The thumbnail there is of the printed version, but clicking it opens the page below for personalizing & downloading.  OK - After it's been purchased and becomes available to them to download:  Whether they access the product from their Order History (where there's a button to "Edit & Download" design) or by a direct link to it, they'll get a page like this: If they click the "View details" button under 'Want the printed version?', that takes them to the regular product page, with a bar at top like this for getting back to the download page:  So - back to the download page version -  When they first click the big green Download button they get this: 1) Choosing "to print" leads to 1-a) choosing the top option to print with Zazzle opens the regular product page 1-b) "Print with home desktop printer" yields They can download any of the four sides of the cards as individual PDFs. If they choose the ZIP/All Pages option, it's not actually a zip file. It's just one single 4-page PDF file.  1-c) "Print at a 3rd party print shop" yields Here, they only have one option and it IS actually a ZIP file they need to extract which contains two separate folders. One folder is named "Share Ready Files" and this contains 4 individual PNGs. The other folder is named "Print Ready Files" and contains 2 PDFS, one for each side of the flattened/unfolded card.  Whether they choose 1-b (Standard PDF) or 1-c (Print PDF), they can use the drop-down to switch to the other choice.  2) If from the first screen they choose "to send digitally" instead of "to print" they get a drop-down menu with three choices - JPG, PNG, or STANDARD PDF. If they choose the ZIP/All Pages here, they do get an actual zip file that needs to be extracted, containing the four individual PNG or JPG images. It's interesting here that the customer can download the product mockups , I have no idea why they would need that. But the mockups are only the Zazzle-provided ones, they don't include your custom mockups/covers.  If they choose "Standard PDF" they get the same options as in 1-b above. 3) If from that first option screen they choose the little "I'm not sure" text they get This in my opinion is the least confusing way as it lays out all four options (jpg, png, standard pdf or print pdf) in one menu.  Regardless of which of the options routes I took to get there, the resulting downloads I got were all the same: For the JPG versions -  The "Download artwork" images were 1500x2100, 300dpi, and average of 485kb. The "Download product mockup" versions were 2048x2048, 96dpi, and average 315kb. Both included the meta file properties of Title: Only available for Personal Use according to the Zazzle User Agreement Comments: Image licensed to Zazzle Inc. All unauthorized use is prohibited. For the PNG versions -  The "Download artwork" images were 1500x2100, 300dpi, and average of 4.82 MB. The "Download product mockup" versions were 2048x2048, 96dpi, and average 4.05 MB The PNG versions not include the above meta file properties. Found one other super interesting thing, but that will be a post for the Tech forum tomorrow.  @Fiorenzo ... View more

I had a customer ask if she included a link on her download, could it be live. She wanted to include a link to the hotel where her guests could stay.  Anyone know? ... View more

I have many birthday products that are personalized, eg Name and Age.  If a customer purchases an instant download of one of these products, can they personalize it multiple times?  In other words, can they do an instant download for John, then another for Mary, and another for Chris?  Or can they only personalize it once?   this will affect how i price these items... thanks, marcia s. ... View more

Good afternoon, I'm very new to digital downloads and something is not making sense to me.  Why are some invitations downloadable but others are not?  Everything is the same (even the same subject), yet, a few of the invitations are not downloadable.  Can anyone provide clarification?   Thank you! ... View more

Hi Will any body guide me that which products have been added, so far, as Instant Downloadable ? Please update me. Thanks CIM ... View more

A customer reached out to let me know they cancelled an order of letterheads when they realized it wasn't available as an instant download. Are there any plans on adding letterheads and/or other product types to this feature? ... View more

Hi everyone, I just noticed that the royalty for one of my digital downloads was canceled. The order was placed 5 days ago, so the customer received my artwork properly, yet now it seems like they got it for free. Is this a normal part of how refunds or cancellations work on Zazzle, or am I missing something here? Any insights would be appreciated! Thanks in advance! ... View more

Hello everyone, I have a question regarding digital products. My earnings from digital products used to range between $8 and $12, and my commission rate is 92%. However, since April 1st, my earnings have not exceeded $5, and I don’t understand why. I have sent several emails to customer support, but I haven’t received any clear or helpful answers. ... View more

Now that I've made my first digital sale, it occurred to me that the standard cancellation policy might not make sense for these types of transactions. The FAQ says this: What is the refund policy for Instant Downloads? Customers know and trust Zazzle for our 100% Satisfaction guarantee. We will explore the best way to represent digital content during and after the initial beta test to better understand the motivation for customer returns. As always, any exploits of our goodwill policy will not be tolerated. We seek to understand customer return motivations. Just wondering if you're taking it on a case by case basis or what - and how you will know what motivates customers to cancel. Seems like it could be easily exploited by bad actors, but I suppose that's always the case. Just curious, 'cause yanno... now that I've made my first five bucks from digital I'm eager for it not to go pink! 😉 ... View more

Good morning, To the designers who offer digital downloads - may I ask why?  I would love to know your thoughts.  I ask because I've been going back and forth since Zazzle has been offering the service.  What's stopping me is that buyers can purchase the product once yet download it as many times as they want and share it.  People can also buy the product, download it, have it permanently then cancel the sale.   I would love to have your thoughts on this.  Thank you. ... View more

Good afternoon, I don't usually offer digital downloads, but a customer just asked about them regarding a specific invitation.   1.  May I confirm if they are PDFs.  I'm 99% positive they are but want to confirm. 2.  How do I change the status, this one time, to put the invitation as a digital download? Thanks so much! ... View more

From this prior discussion I had thought that sale discounts did not apply to Instant Downloads, but a 25% discount was applied to a recent order.  I looked for information in Help pages but couldn't find confirmation if this is expected or not.   ... View more

After searching the forum and not finding an answer, I just wanted to request to have products that are available for instant download to be featured as such so the customers can plainly see them.  When this feature first became available, it was easy to see and it was great for my sales. I see that it is practically hidden now and I haven't been getting instant download sales since. I hope this changes. If it has or there is a way to clearly show the customer right away the instant download availability, please advise. Thanks! 🙂 ... View more

"Oops! You do not have access to this page. If you are the owner of this product, you must login to the associated account." why i cant enable Instant Download please help me and thanks. ... View more