Bugs When Viewing Products with Instant Download Option
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01-25-2023 07:08 AM - edited 01-25-2023 07:15 AM
(Wasn't sure if I should put this here or in the Tech forum as it pertains only to products with Instant Download option.)
I've been checking out the Instant Downloads using the Vivaldi browser as it's the only one that lets me see the feature and am experiencing two bugs when viewing products with Instant Download option.
1) When I select a different size option, the first preview (labeled "Downloadable") that shows both the paper and phone version does not change with the rest of them to reflect the new size.
You can see here I've selected the square size but the "Downloadable" view doesn't reflect it. I can click through the thumbs and click for the expanded view and scroll those and it still doesn't change. However, if I click to Personalize it which opens the template panel, it then does change to the selected size after a second or two (even if I don't actually edit anything). The same issue occurs when selecting a different paper type or shape - the Downloadable view doesn't change to reflect your choice unless you've clicked Personalize. (Also note, once you have clicked Personalize once to trigger the view to change, it then changes each time as it should without having to click Personalize again.)
2) With that Downloadable view selected so I can see both the print and phone version together, whenever I select a different size or shape or paper type, the view jumps over to being the designer-uploaded cover. Click back on the preferred Downloadable view, change another option, it jumps back to the cover photo again. If I am on any of the other views, it stays put. It's only when on the Downloadable view that it switches you to the cover shot when you change an option.
(I tried to check this in different browsers (Firefox, Chrome, Opera, Edge, Brave) but Vivaldi is the only one that lets me see the Instant Downloads so I can't say if this is browser-specific or not. )
ETA: these bugs occur on all of the items I looked at, not just the one I happened to use in my screenshot)
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01-25-2023 04:34 PM
tried to check this in different browsers (Firefox, Chrome, Opera, Edge, Brave) but Vivaldi is the only one that lets me see the Instant Downloads so I can't say if this is browser-specific or not.
Now I can see the Instant Downloads in Opera (but not Vivaldi anymore) and Opera exhibits these same bugs.

