Issues with Digital Download Settings

[nusrath]

I am very new creator and have experienced what I'm sure is a one-off technical issue. When creating products, I always select 'enable this product for instant download'; however, I noticed that in my live store, none of the products I've enabled for digital download are actually appearing this way. I have gone through all settings, and have attempted to select 'Enable All' on my products tab page within my storefront but the button disappears just as quickly as it appears, and I'm unable to click and move forward. I have a gut feeling I'll need some help from Zazzle's technical team to ensure my digital-enabled products are truly enabled for digital and live on the site.

Also, it's worth mentioning that when I select 'Eligible' within my products tab page for Instant Download Settings, it states 'Sorry, no products found' but when selecting 'Enabled', all products I previously enabled are visible. When viewing my store as an outsider, the digital download option is not visible.

This is either a technical issue, or the result of being a new creator (I am approximately 1 1/2 months in to zazzling); however I believe it's the former and not the latter

Please find the below is the screen shot for your reference.

Any support you can offer is welcome & appreciated!

[Cat]

Only a few flat paper products are eligible for instant download including:

• Holiday Cards (excluding foil)
• Flat Announcement Cards
• Invitations and Save the Dates (excluding foil and All-in-One)
• Greeting cards
• Posters & Print

In looking at your store, it seems that most of what you are designing are t-shirts, pillows, and other items that cannot be downloaded - I don't see any products that can be enabled for download.

You might want to check out the instant download FAQ: Instant Downloads Frequently Asked Questions | Zazzle Creator Playbook

[nusrath]

ok what i need to do for enable all the products please advise.

[Cat]

You can't enable all the products for download, nobody can. Zazzle doesn't allow digital downloads on products like t-shirts, pillows, mugs, etc. The only products you can enable for download are invitations, save the date cards, announcement cards, holiday cards, greeting cards and posters. 

If you're having trouble enabling one of the products from the eligible list (invitations, cards, posters, etc.) maybe you could post a link to the product so Zazzle's technical team could look at it. But you're not going to be able to enable t-shirts, pillows, etc. because Zazzle doesn't offer downloads of those products.

[nusrath · Accepted solution]

thank you very much cat for your answer