Not receiving Self referral

[Rik]

Wondering if anyone can help me…someone bought one of my creations. I sent him the referral link and he cleared his cookies and opened it up in a new account. We tried it twice- the first time he did not accept zazzle cookies and the second time he did. He also edited the name. Both times it came out as third party referral and I got nothing. What am I doing wrong??

[James]

Hi @Rik , I'm afraid clearing cookies alone no longer works in most cases to try and overtake the original referral. The Referral is based on the customers journey and we now use other technologies that can not be as easily overwritten so the original referee get's the credit for the sale. This can be another Creators, Ambassador, Google or us. Thanks. 

[Jadendreamer13]

So, now that I have your attention, can you explain to us why Zazzle is using overriding technology to prevent designers from receiving referrals from sales they are directly driving to the Zazzle marketplace?

This makes no sense, particularly when you combine it with a 50% reduction in royalties.