Not receiving Self referral

[Rik]

Wondering if anyone can help me…someone bought one of my creations. I sent him the referral link and he cleared his cookies and opened it up in a new account. We tried it twice- the first time he did not accept zazzle cookies and the second time he did. He also edited the name. Both times it came out as third party referral and I got nothing. What am I doing wrong??

[James]

Hi @Rik , I'm afraid clearing cookies alone no longer works in most cases to try and overtake the original referral. The Referral is based on the customers journey and we now use other technologies that can not be as easily overwritten so the original referee get's the credit for the sale. This can be another Creators, Ambassador, Google or us. Thanks. 

[Jadendreamer13]

So, now that I have your attention, can you explain to us why Zazzle is using overriding technology to prevent designers from receiving referrals from sales they are directly driving to the Zazzle marketplace?

This makes no sense, particularly when you combine it with a 50% reduction in royalties.

[Jadendreamer13]

So, if the referral is based on the customer’s journey and Zazzle now uses other technologies that can’t be easily overwritten, I would understand that the original referee should get the credit for the sale — if the customer didn’t leave the platform and purchased a product during that session.

But, if a costumer clicks on a link, then leaves the platform without making a purchase, then visits the platform again hours later or on a different day using a new link (especially a link that a designer sent to a customer directly) then the new link should override the old link, and the designer should receive the referral fee.

Why would Zazzle make it hard for designers to earn a fair wage for their work? And why would Zazzle make it easy for non-designers to earn money off of the designer’s hard work and marketing efforts? This doesn’t make any sense to me.

Can you answer these questions, please?

[Rik]

I was the original referral though, I know for a fact. If he was browsing zazzle beforehand then I don’t get the sale either?

[Anne-Marie]

Sadly, you don't get the referral. From my own experience, even when I sent the link with the product to the customer, I still got a 3rd Party sale.

Nowadays, to have a self ref sale, we need some sort of miracle.

[Rik]

That’s not right. There just must be a way to get a self referral.