Mod Tip: Reasons for Cancellations

[ColsCreations]

Sometimes there will be a valuable gem of general information in a Mod's response to a specific issue/person and as such it goes unnoticed by the wider audience who might not be interested in the thread title it's buried in. I thought it might be a good idea to save such info in it's own post so it can be more easily found.

Here's one such gem from Emma which originally appeared here Mar 3, 2022
:feedback-suggestions/cancellations-a-woe-for-me 

[Wildart]

I think I have seen this happen a number of times on my royalty history, often in fact. where a customer orders,cancels then re orders the same item again. So its a win-win inmo..

[Deb]

Yeah I especially love it when I see an order with 'none'..  then 30 minutes later a cancellation and comes back as a third party where I lose 15% - I wont even mention the self referrals I lose this way. 

[JerryLambert]

I wish they would/could program the reporting to auto-delete sales that are cancelled within 24 hours, sales that were rejected due to either fraud or confirmation, and auto-delete cancelations that reorder within 24 hours. 

The first thing I saw when I opened my report today was a $32.90 royalty from this morning sitting on a pink background. I don't need to see that. It only makes me sad. 

[Emma]

Hi @ColsCreations , 

Many thanks for sharing the post on the Tips & Tricks forum, your reasoning for sharing here is a great idea and very much appreciated 🙌 

- Emma 🌻

[Connie]

It would be fabulous if we could see the immediate cancellations vs. the returns. Even more fabulous would be if we could see if the customer ordered something different, or cancelled the order altogether! I have a bunch of cancellations where it is obvious that the customer cancelled and then reordered the same product almost immediately. I'm not worried about those, even if I occasionally do lose a referral. I'd rather the customer catch their mistakes right away, than after they actually receive the product. But there are a few products that were cancelled and not re-ordered, and it would be extremely helpful from a designer's point of view to know if they ordered another similar product from a different designer that caught their eye, or if they cancelled the order altogether! Some of this could be figured out just by knowing WHEN they canceled the order (self-cancellation before shipping, or a return after they received the product.)

[Deb]

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@Connie wrote:

It would be fabulous if we could see the immediate cancellations vs. the returns. Even more fabulous would be if we could see if the customer ordered something different, or cancelled the order altogether! I have a bunch of cancellations where it is obvious that the customer cancelled and then reordered the same product almost immediately. I'm not worried about those, 1 -even if I occasionally do lose a referral.  I'd rather the customer catch their mistakes right away, than after they actually receive the product. But there are a few products that were cancelled and not re-ordered, and it would be extremely helpful from a designer's point of view to know 2 - if they ordered another similar product from a different designer that caught their eye, or if they cancelled the order altogether! Some of this could be figured out just by knowing WHEN they canceled the order (self-cancellation before shipping, or a return after they received the product.)

I agree completely!

 but I will add to the blue highlighted text -

1. I DO care if I lose a referral. there should be no reason a referral should be lost if the customer  cancels and re-orders - the fact that we brought them to  zazzle is enough to retain our referral

2. I have to wonder - was it the  products below ours  that drove them to order something different?  Would they have if instead our collection was directly under? 

Just my 2 cents 

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