Adding items in Categories Not Working

whimsywhim
Valued Contributor

When I try to add products in Categories, the pop-up keeps scrolling forever.  I have to 'X' out completely.  This has been going on for a couple of days.  Anybody else having this problem?

Thanks.

1 ACCEPTED SOLUTION

PenguinPower
Valued Contributor III

I’ve seen the same problem too, though intermittently. It always seems to work if I go to the product itself and use the manage product menu there rather than using my store’s back end *but* I’m not sure if it’s actually sticking… changes made for the last couple of weeks - category, tags, etc. aren’t showing up right away and I’m not certain if they ever will..

View solution in original post

6 REPLIES 6

PenguinPower
Valued Contributor III

I’ve seen the same problem too, though intermittently. It always seems to work if I go to the product itself and use the manage product menu there rather than using my store’s back end *but* I’m not sure if it’s actually sticking… changes made for the last couple of weeks - category, tags, etc. aren’t showing up right away and I’m not certain if they ever will..

Oh, boy.  I hope everything gets fixed.  I greatly appreciate your information.  Thank you very much!

Mark
Moderator
Moderator

Hi @whimsywhim,

Sorry to hear about this issue. Could you send on a screenshot please?

- Mark

whimsywhim
Valued Contributor

Embarrassingly, I don't know how to send a screenshot.  PenguinPower was right - I waited and tried again hours later, and it worked, thankfully.

SandyMDesigns
Contributor III

I have seen this off and on as well. Eventually it works.

 

BeccaB
New Contributor III

I've been having this problem consistently since I opened my store earlier this month.  When I'm looking at the list of my products and try to set a store category in that way it just loads and loads and loads until I reload the page.  

BeccaB_2-1659302248188.png

 

 

BeccaB_1-1659302164141.png

If I select 'edit details' I can easily adjust the category there with no problems.  Hope this helps clarify the problem!

___
I love learning from this amazing, supportive community! Feel free to visit my stores: Becca's Blossoms & Kiddush Kids