Browser Issue with Store Contact Popup

ameliacarrie
Contributor II

Not sure if this is a browser issue with just me or with others.  In Google Chrome the past 7 months when I click on the name of my store, to possibly go there from a product page.  I can't see the whole popup window. Yes, I've tried increasing and decreasing my browser window sizing.

BELOW IS GOOGLE CHROME
STORE NAME IS UNDER THE BROWSER WINDOW.

 

  browser issue.jpg

MICROSOFT EDGE -
FOLLOWING AND MESSAGE ARE HIDDEN UNDER WINDOW

edge browser.jpg

1 ACCEPTED SOLUTION

Scott
Community Manager
Community Manager

Hi, sorry this is happening. The screenshots don't look quite right, but I'm not really able to see what else is happening here. Would you mind sharing a screenshot that shows a little bit more of your monitor? Perhaps something like what I'm sharing below. We'll need to figure out why the pop-up is appearing above the store link, rather than below it.

Also, what size monitor are you viewing? What is the monitor resolution? 

Scott_0-1712955445925.png

 

View solution in original post

2 REPLIES 2

Scott
Community Manager
Community Manager

Hi, sorry this is happening. The screenshots don't look quite right, but I'm not really able to see what else is happening here. Would you mind sharing a screenshot that shows a little bit more of your monitor? Perhaps something like what I'm sharing below. We'll need to figure out why the pop-up is appearing above the store link, rather than below it.

Also, what size monitor are you viewing? What is the monitor resolution? 

Scott_0-1712955445925.png

 

ameliacarrie
Contributor II


UPDATE:  I found the problem.  I keep my display scaling at 300 in order to see small print on my laptop, and, design artwork.   When I changed the display setting to 150 percent all was fine and the popup windows displayed fully and were not partially hidden.