Can't post canvas prints for sale

[SmilinEyes]

When I try to publish a new canvas print either from transferring from a poster to stretched canvas or editing an existing canvas I get "something went wrong".

[angelynsanao]

same here, I tried researching issues about this and couldn't find an answer.

[TravellingDave]

Yes, same problem here. I thought I was doing something wrong 😕 

[SmilinEyes]

Update-still not working but the ones I tried to create are starting to show up in my backend as published.

[Mistica]

Just saw this. I had just asked about the same issue.

[Beth]

Hi everyone,  

@SmilinEyes @Mistica @TravellingDave @angelynsanao 

Thank you for reporting this issue to us, I've alerted the team. If you could please provide some links for me to share with them also, that would be great! 

Kind Regards,

Beth

[angelynsanao]

Hi Beth, I don't have a link because every time I try to post it, I encounter an error, and the product doesn't get posted. I've also tried clearing the cache, but I still encounter the same issue. This has been happening since last Sunday.

[Mistica]

It started yesterday where I cannot publish. I have a perfectly completed post form ...as far as how I often do it if it is not a holiday etc.
At the bottom in red letters..."something went wrong."

[Beth]

Hi @Mistica 

I'm so sorry that you're experiencing these issues.  I've reached out to you via email to assist further. 

Kind Regards,

Beth

[Mark]

Hey all,

This issue has been logged by the team. We will let you know as soon as possible when their is an update.

Thank you for your patience.

[Nicole]

Hi Mark, just checking in to see if there is an eta on being able to post canvas wall art for creators? Thanks so much 

[jsojkajr]

Add me to another person who can't post.  I get the dreaded "Something Went Wrong" error in the lower left corner of my browser.  I tried Chrome and Edge.  I also cleared my cache and cookies.  Nothing is solving this.  

[hp98]

I am having this problem as well.  Cookies and cache cleared, and different browsers.  

[Nicole]

I am having the same problem posting canvas..."Something Went Wrong" error

[Anthony]

I am having the same issue posting canvas, tried to create a handful of products with no luck : Something went wrong... with Safari and Firefox on Mac.

[JenniferWhite]

I also am not able to post canvas prints. Keep getting the Something went wrong. I've tried multiple ways.

[ij1234]

Has anyone been able to figure this out? It kept happening to me yesterday all afternoon. I seriously thought I was doing something wrong!

[Mistica]

Nope. If I went to edit canvas products i made before the issue...it breaks it. So...if you have some working ones...leave them alone.

[ij1234]

Oh that’s a shame! I haven’t got any up yet! 

[ij1234]

Actually I just checked and it has been published three times!

[Fantabuloustef]

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@SmilinEyes wrote:

When I try to publish a new canvas print either from transferring from a poster to stretched canvas or editing an existing canvas I get "something went wrong".

---

I had the same issue, then retried several times with the same design before giving up. And later I saw that the print had been published three times… It worked, just an inappropriate message!

[hp98]

This is happening again, but with notecards.  Only this time, I haven't been able to sort of backdoor to see if it was there like I did the with the stretched canvas.  

[Lilypaperdesign]

Hello, similar problem here, but with Christmas cards.

When I try to publish Christmas cards, the „sell it button” has disappeared. With the edited christmas cards same problem no „sell it button”.

For other products, e.g. the wedding and birthday cards okay, the sell it button is there and working.

[Sandra-]

Hi @Lilypaperdesign for Christmas cards you have to uncheck the “ logo & independent creator mark “ box as per screenshot below then the Sell it button will appear. You can tick it again to remove the logo under “change options” as you complete the post product for sale page if you don’t want it on your card.

[Lilypaperdesign]

Thanks Sandra, unfortunately it's not a "creator mark" problem. That's easier to solve.

I can't publish new Christmas cards, because "sell it button" has disappeared. It doesn't work at all, neither with a new created card nor with a modified older card. There is only a "personalize" button. (It's probably a technical error, because for other products, e.g. the wedding and birthday cards okay, the sell it button is there and working.)

[Sandra-]

Ah OK, hope you manage to get it resolved then! 🤞

[Sara_H]

@Lilypaperdesign make sure you have envelopes selected too.