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07-20-2023 03:05 PM
I'm trying to edit an existing design of one of my all in one invitations right now (deleting the background and adding a new one for a new design) and I cannot click and select on anything in the design itself or the layers panel!! Tried multiple existing designs, and I even tried transferring one to a new all in one template and it's not working!!! Moderator, have you heard this happening today??
Solved! Go to Solution.
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07-20-2023 03:14 PM
I logged into your account and I went to the most recent product that you had open. It's an all-in-one design, and it's mostly black/gothic. I can edit it just fine.
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07-20-2023 03:08 PM
Can you link me to a product that you are unable to edit?
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07-20-2023 03:14 PM
I logged into your account and I went to the most recent product that you had open. It's an all-in-one design, and it's mostly black/gothic. I can edit it just fine.
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07-20-2023 04:19 PM
I just tried multiple cards because I cleared my cookies and I wanted to see if that would help, and I still cannot change anything in the design. I can open it, but can not select any graphics or background. My twin sister in Ohio is having the same problem. We are both using Chrome.
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07-20-2023 04:21 PM
Scott,
I just tried it in Edge and it works. It must be a Chrome issue right now.
Kathe
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07-20-2023 04:25 PM
Now it's working on Chrome 😊
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07-20-2023 10:08 PM
The same thing happened to me today, too. I was also using Chrome.

