Categories not showing, products not showing, Something went wrong. 404, not an indexing problem

unico
New Contributor II

Hi everyone, im very frustrated, I just realized that out of 4 categories i have setup on my store, NONE is working properly, 

2 out of 4 categories give me 'Something went wrong. 404 Error'

when i click on them from public view

and of the other 2 categories, 1 is missing all subcategories products, and the other is missing half the products contained in the category

-Everything is setup properly when I look at it from the store management view, everything is set to

Product Visibility
All
-Not one of the products in question is in need of optimization
-All the products and categories were created months ago, so this cant be an indexing problem
What should i do? This is driving me crazy, im no Zazzle expert but neither am i a complete digital analphabet, nothing seems to work properly, kindly if a mod could take a look id appreciate it.
5 REPLIES 5

Windy
Honored Contributor II

I think we just have to wait patiently. This is happening all across the site and many creators have spoken up about it in the forums. So far I have seen no official response from Zazzle acknowledging that they even know about the problem.

I also do Postcrossing!


unico
New Contributor II

The problem is not fixed but it has gotten better, I was unaware it was a website error and not something on my end, thanks for the reply 

AtypicalWorld
New Contributor

The same thing happens in my store - Categories and Subcategories get mixed up and disappear. This bug did not affect Collections and Products, as I believe it only affects Categories. Other Sellers have this problem too -
I specifically went from a computer and from a smartphone to the pages of other sellers, and there, too, every fourth person had an error in the Categories. I wrote about this to Support, let's hope this problem will be solved

Sathya
New Contributor III

My store is experiencing the same issue— 404 error. I'm reaching out to the support team to notify them about the situation.

leamelissa
New Contributor III

I have the same problem