Category and collection images greyed out

[GigiDelori]

For a few weeks, I have noticed some category and sub-category images are greyed out.

When I reupload them, they show, only to be greyed out again a few days later.

It only happens in one category, but it also happens with my shop avatar at one point.

It also occurs in my collections where I have uploaded banner images, etc, that are either white or grey-ed out.

I have a pic as an example.

[Sara_H]

@GigiDelori another designer had a similar problem https://community.zazzle.com/t5/general-zazzle-discussion/grayed-out-images/m-p/118781 it turned out to be a chrome extension - how you checked your browser for anything that could be interfering with your images?

Also if you have adblock enabled - that can sometimes mess with things

[GigiDelori]

I have tried that and also tried it with a different browser but the images are still greyed out.

[ChristineG]

Also the same problem. Very frustrating.

[Pádraig]

Hi all,

I'm very sorry to hear you're experiencing an issue here and of the frustration this has caused. I flagged this with our team for you so we will take a closer look and let you know if we need anything else or if an update becomes available.

Thank you for your patience!

Pádraig

[ChristineG]

Thank you!

[GigiDelori]

Yes, thank you.

[Kate3]

Same here 😞

[Sara_H]

@Kate3 I can see all your category images

It could be a browser issue - are you on a mac?

[Kate3]

Thank you so much Sara, but if you go inside the categories and in collections there is the problem. I have tested it and it's not just on my computer, but also on other devices and computers.

[Sara_H]

@Kate3 Oh yes - once I drill down into the cats - some are missing. No doubt the Tech Team will investigate. I know that creating categories and getting them all sorted can take a week or so for them to index properly and if there's a backlog behind the scenes - may take longer. 

[Kate3]

Perfect thank you xx

[TAngelone]

I seem to have lost most of my store categories. The only categories I am seeing showing up in my shop are those that have DEMO products in them. The categories are DEMO or TEST categories I set up to help me to learn how categories work on Zazzle. All of the other categories and sub categories I created are gone. Could someone please tell me what it is that I am doing wrong? And yes I have checked my Chrome extension and I have turned off all ad blockers. This is very confusing and frustrating as I am still trying to set up my shop. Any input and suggestions are needed and appreciated. https://www.zazzle.com/store/01970gifts

[TAngelone]

Let me just add to this by stating that the only way I am able to view or access all of my store's categories and subcategories is through the store management window. I am including an attachment to show which categories are missing. Thanks. I hope this is just a glitch. 

[TAngelone]

When I view my public storefront the only categories I see are the DEMO or TEST categories I created to get to know how categories work and to learn the Zazzle platform. Is anyone else still having this issue?

[TAngelone]

My browser is Chrome and I am using a WINDOWS 10 64 Bit Desktop computer. I also checked my mobile phone and the same is true. I cannot access or view all of my store categories in my PUBLIC STOREFRONT. I can only access and view my categories and subcategories while in the store management window. Again I just provided a screen capture of what I see when I am in the store management window. 

[GigiDelori]

I reposted the subcategory images, but it still happens.

It's mainly in the subcategories, and so far, it only happens in one category; all other categories are fine.

Very strange.