'Color Grouped' Not Showing Color Variations In The Search Results

[SheaPrints]

All the designs I have created since March 2025 are missing their color variations in the marketplace search! These variations should appear below each listing; otherwise, customers assume only one color is available. Since only one version of a grouped product appears in the search, it could potentially lose sales. This appears to be affecting other designers too. 

Additionally, some flyers I listed on 4/24/2025, 5/15/2025 and 5/17/2025, are missing the color variations in both the marketplace, and the product window! Three different designs each with color variations (shown as grouped in the backend):
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_pink_flyer-256932427889438576
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_pink_flyer-256600458458642414
https://www.zazzle.com/security_guard_services_company_logo_gray_custom_flyer-256374275725014069

I'm not sure how long it's been an issue, but I hope it's fixed soon! 

[Pádraig]

Hi @SheaPrints,

I'm very sorry to hear that you are experiencing an issue here. To clarify, are you reporting that the three designs above should be grouped together or that each design should be grouped with a set of other designs? If the latter, could you provide an example of the designs they should be grouped with so we can investigate further for you?

Thank you for your patience!

Pádraig

[SheaPrints]

Thanks Padraig! My main problem is, that designs I created from March 2025, are not showing their color variations when you view them in the marketplace (the little color circles that appear below the listing are missing). This is affecting all my products with color variations!

The three links I included are just for flyers. They are missing color variations in the marketplace and the product window. Each one should be grouped with a set of other designs (they are marked as grouped in the backend). This additional problem seems to only affect flyers. Do you want me to give you a list of all of them?

[SheaPrints]

Hi Pádraig,
I've found that this actually dates back to February 2025, affecting a wide range of products like badges, business cards, and invitations.

I've included some screenshots to show the problem:

[SheaPrints]

Flyers have an additional problem that date back further. They are missing color variations in both the marketplace and their product window:

Here are examples of the Flyers that are marked as 'grouped' in the backend, but are missing the color variations on their product window and the marketplace:

Created on: 12/19/2024:
https://www.zazzle.com/woodgrain_carpenter_construction_handyman_blue_flyer-256266424849575665
https://www.zazzle.com/woodgrain_carpenter_construction_handyman_black_flyer-256252789367793173
https://www.zazzle.com/woodgrain_carpenter_construction_handyman_green_flyer-256977612869791848
https://www.zazzle.com/woodgrain_carpenter_construction_handyman_brown_flyer-256254097741689468

Created on: 3/17/2025
https://www.zazzle.com/stylish_modern_photo_business_logo_blue_marketing_flyer-256720231597291099
https://www.zazzle.com/stylish_modern_photo_business_logo_pink_marketing_flyer-256904485457508153
https://www.zazzle.com/stylish_modern_photo_business_logo_gold_marketing_flyer-256718012397209973
https://www.zazzle.com/stylish_modern_photo_business_logo_terracotta_flyer-256649797276930275
https://www.zazzle.com/stylish_modern_photo_business_logo_green_marketing_flyer-256964611201359493
https://www.zazzle.com/stylish_modern_photo_business_logo_taupe_marketing_flyer-256520083305184504

Created on: 4/24/2025:
https://www.zazzle.com/security_guard_services_company_logo_red_custom_flyer-256489415382601291
https://www.zazzle.com/security_guard_services_company_logo_blue_custom_flyer-256908977978956830
https://www.zazzle.com/security_guard_services_company_logo_green_custom_flyer-256396647460580695
https://www.zazzle.com/security_guard_services_company_logo_orange_custom_flyer-256558976585193051
https://www.zazzle.com/security_guard_services_company_logo_gray_custom_flyer-256374275725014069

Created on: 4/25/2025:
https://www.zazzle.com/security_bodyguard_services_company_logo_gray_flyer-256512738353911208
https://www.zazzle.com/security_bodyguard_services_company_logo_gold_flyer-256774134743240813

Created on: 5/15/2025:
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_beige_flyer-256338375993734227
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_turquoise_flyer-256580912078700753
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_green_flyer-256528954276112602
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_gold_flyer-256518976105445568
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_black_flyer-256721760208073618
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_pink_flyer-256600458458642414

Created on: 5/17/2025:
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_beige_flyer-256690619193424523
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_turquoise_flyer-256903859116991666
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_green_flyer-256442091710544061
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_gold_flyer-256389474059382072
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_black_flyer-256830865276478642
https://www.zazzle.com/modern_notary_public_thank_you_photo_qr_code_pink_flyer-256932427889438576

[Pádraig]

Hi @SheaPrints,

Thank you for the examples. I'm not sure what the issue may be after an initial review so we will investigate this further for you. 

Thank you for your patience!

Pádraig

[SheaPrints]

Thanks Pádraig, I appreciate your help with this. I'm worried now that I haven't explained it clearly enough! 😟 The issue is that the marketplace search results are missing the 'color dots' (color variations), so customers will think only one color is available (potentially losing sales). Flyers have an additional problem, because the 'color dots' are also missing from their product page. This only impacts products listed since the dates I provided.

[SheaPrints]

Just wondering if there any updates on this. The marketplace search results are still missing the 'color dots' (color variations), and they're still missing from the flyers product pages!

[SheaPrints]

I realize now that there are two separate issues with the 'color dots' (color variations):
- All product types are missing the 'color dots' in the marketplace search (if published after early February).
- Specific products are missing the 'color dots' on their product page (if published after December 19th, 2024).

Where these dates overlap, the specific products miss them in both!

The specific products (missing 'color dots' on their product page) are Flyers and Foam Boards, but there could be more.

As color-grouped products only appear once in the search results, they rely on 'color dots' to show the others. If a customer isn't interested in the random color shown, they won't explore further—potentially losing a purchase!

These dates are based on my own products, but I can see it's affecting other designers too.

Hope that new info is helpful!

[AirTwin]

Is this part of Zazzle fixing the names because the color names are gross words and mostly wrong?

https://community.zazzle.com/t5/general-zazzle-discussion/please-stop-automatic-color-naming/m-p/203...

[SheaPrints]

You might be right! I found and reported this issue on May 25th, but the 'automatic color naming' issue was reported earlier on May 16th. I really hope it's fixed soon!