Custom Links to Customers No Longer Working

[RaphaelaWilson]

I very often help customers modify their invitations, and now all custom links are no longer working as of yesterday.

Not being able to send customer's short links to a customized product they need help with or had a special request for is a very big issue that will impact sales.

Can we please get an update on when this will be fixed? 

[Cat]

I've been trying for a day to share links with a customer who needs help and all I get when she shares a link with me is the blank product. Is this what you're seeing? I thought she was somehow doing something wrong, but now I'm thinking it's a bug. This is a big problem. If Zazzle wants us to help customers, they need to fix this quickly!

[RaphaelaWilson]

Yes, the custom link just sends the customer to a blank product, instead of what I've customized for them... 

Team Z, any word on when this will be fixed? It is a pretty big bug!

[Scott]

Can you please share an example link with me?

[RaphaelaWilson]

Hi Scott,

Here is an example link: https://www.zazzle.com/z/9pgtourl

Like Cat mentioned, it looks fine on my end too, but the customer only sees a blank product.

[Cat]

Here's a sample link I just created: https://www.zazzle.com/z/p7wvvg1m

When I look at it, it seems fine, so I'm not sure what happens when someone else looks at it. I have links sent from the customer, but I don't want to share those publicly since it includes her private info. I can send them to you through chat if you like.

[RaphaelaWilson]

Yep, your link appears blank on my end.

[Scott]

This should be fixed tomorrow night when we update our website. Apologies for the disruption here.

[RaphaelaWilson]

Thank you!! I have a few customers awaiting for some help...

[RaphaelaWilson]

Yay! So it looks like the custom links are working again... BUT, it doesn't appear that the referral code is automatically being added when I checked out the long url...

Example of the short custom link:  
https://www.zazzle.com/z/av49l4j7

Need to add your referral code:
https://www.zazzle.com/z/av49l4j7?rf=238505862367157591

Will we be needing to add this manually now?
Or will this be updated soon so us designers don' t have to manually add it?

Please let us know, thanks 🙂

[Scott · Accepted solution]

If you see a share URL that has a /z/ then it automatically includes your referral information. No need to add it afterwards. You can if you want, but it's completely unnecessary.

[RaphaelaWilson]

Good to know, thanks Scott! 🙂