Design Grouping/Colorways

PetStar
Contributor II

Hello! I just noticed today that the vast majority of my designs that were formerly in a color grouping are no longer grouped. They no longer display the grouping dots in the backend, nor on the public product page. Thanks!

4 REPLIES 4

PAZP
Valued Contributor II

This morning I noticed the same thing on one of my birthday invitations also but in the marketplace it is still showing the color dots. This is the Product ID: 256511592265427251 on one of the seven invitations. In the store management area, none are showing the three dot triangle indicating the color grouping. 

Roberta
Moderator
Moderator

Hi @PetStar 

Thanks for your post.! Can I ask you to provide PID, screenshots and/or links to the products exhibiting the error so that we can take a closer look for you? 

Roberta 🌷

Same here. Many of my designs are no longer grouped. The color dots still show in the marketplace, but the option for the customers to choose the colors is not appearing in the product page. 

Here's one the product: https://www.zazzle.com/modern_peach_qr_code_photo_wedding_all_in_one_invitation-256714236976141891

Hi @Echo,

Thank you for providing that example. This is a known issue that we are investigating at the moment and apologize for any inconvenience this has caused. We hope to have a fix shortly.

Thank you for your patience!

Pádraig