I have about 300 products missing from my shop

[plumb4me]

I had 8690 products on 2/4/23 and then on 2/5/23, I had 8120 products. On Wednesday 2/7/23, I edited the tags and descriptions on all my products and the product count went up to 8323. I have no way of knowing which products are missing, but I do know that they were not all new products, because in the last 2 weeks, I have not added or deleted a large amount of products in this shop, https://www.zazzle.com/store/homegoods

[MasterpieceCafe]

I'm having the same issue. I had more than just current products that disappeared in this recent issue. I'm still missing 23 products over 4 stores. There is no way to figure out what is missing.

[MasterpieceCafe]

@Scott is this still being looked into?

I originally lost over 2k products over all of my stores, a mix of old and new. I'm still missing a total of 23 over 4 stores. 

TIA

[plumb4me]

I still have about 300 missing.

[MasterpieceCafe]

Are your 300 still missing?

My missing still haven't come back. I'm starting to lose hope.

[plumb4me]

Yes, they are still missing. I've been trying to go through each category and figure out which ones are missing, with no luck. At this point, I assume they are gone forever. I just hope the ones missing didn't have sales. Zazzle customer support told me it's an indexing issue, which in my case is not true, because they were older products.

[MasterpieceCafe]

I'm losing hope as well, this isn't an indexing issue. Like you I have no way of knowing if I lost good sellers or products that have never sold.

[Fiona]

Hey @plumb4me,

Sorry to hear this. I am passing this on to the team now.👩‍💻

-Fiona

[MasterpieceCafe]

Is this still being looked into? I'm still missing products in 4 stores. I have no way of knowing which products they are so I can't even recreate them. I don't know if they were great sellers or duds.

These are the stores still missing products.

https://www.zazzle.com/store/yesterdaycafe

https://www.zazzle.com/store/masterpiececafe

https://www.zazzle.com/store/christmascafe

https://www.zazzle.com/store/vangogh_gallery

[Margielyn]

In my collections only one product showing,  showing in media, only one product in my store. This has been going on for a long time. Another collection that was missing did come back today! Do I just keep waiting?

[MasterpieceCafe]

I found one!

This poster is missing from my backend, but it is in a collection so I was able to find it. If I edit this product it will likely become visible, but I wanted to post it here before I do that so maybe the tech team can see what the issue is and hopefully find the rest of my missing products.

https://www.zazzle.com/song_of_the_angels_1881_by_bouguereau_poster-256030807562070987