Issues Uploading Videos to the Media Section

[MissPaperFarm]

I want to upload some videos to my store's media section. It says the content needs to be at least 1080px in width by 1440px in height to which the my videos are. They are 1920px by 1080px vertical, however it appears the videos get automatically resized to 404px by 720px when I upload them and, in return, become too small to add to the media section. Is there a solution to this issue? 

[Mark]

Hi @MissPaperFarm,

Sorry to hear about this issue. Would you be able to reply with a screenshot showing the issue and we will be happy to investigate?

[MissPaperFarm]

Sure! Here is a screenshot of the video I uploaded from my computer and what the video got resized to after it loaded into my image bank. 

[Roberta]

Hi @MissPaperFarm 

Thank you for sending the screenshots! I have let the team know now and we will update you as soon as possible.

All the best,

Roberta 🌷

[ZanyJean]

I have an old video in my media area, but every time I try to upload a new video today I get error similar to this: "This image is below the minimum size requirements. It is 1696px wide by 916px height and it must have a width of at least 1080px and a height of 1440px. I have tried doing video screen captures at full screen, partial screen, and still my height is never tall enough. To my knowledge all HD Video has a height of 1080 and lesser quality video is even smaller height so the requirement of 1440px height for video makes no sense to me. I'm using MS Screen Recorder for my screen capture and working on a PC. I did find one comment on this forum noting to keep video under 90 sec and 1GB or less, but I know the video I posted last year was bigger than that and I don't recall having had any issues uploading it last year. Anyone have recent experience successfully uploading videos? Tips or Tricks for success?

[MissPaperFarm]

It sounds like you may be having a similar issue to the one that I experienced. I never got an update on the issue. When I upload videos, Zazzle image bank auto re-sizes them to a size smaller than the minimum size requirements 😂. I gave up and haven't tried uploading anything since then which was 6 months ago. So, I'm with you on this dilemma.