Massive price error upon purchase on one of my products

[CreativeLeahG]

Hi

I have a product priced at $14.96 after sale discount, which has been sold to the customer for $3.01

My settings ensure the item is available in ONE size only due to the size of the print.

I can see the size was as specified, so not smaller. 

I can pm details.

Please look into this, thanks

[Cat]

If you open the product from the link in your royalty history report, it will show you the product as it was purchased by the customer. I don't mean their design, you can't see that, but you can see what size/paper/cut they chose. That might give you a clue.

Also, are you sure it wasn't a transfer to a completely different product?

And there's always the possibility that they re-designed it completely. I've had customers post pictures in my reviews, and sometimes the only part of the original design that they kept was the artwork! 

[CreativeLeahG]

It's the same product, no transfers

[Cat]

Weird. Hope they figure it out for you!

[GraphicAllusion]

Hmmm. I wonder if the customer had some kind of voucher or Zazzle credit? 🤔 I've noticed discrepancies like this before too, and always assumed they must have had some kind of a discount that was automatically applied, but by all means do investigate it with Z!

[Mark]

Hey @CreativeLeahG,

Sorry to hear about this. I have reported to the team.

Thank you!

[CreativeLeahG]

Thank you