Mixed-Up Reviews on Multiple Product Pages

tim001
New Contributor

Hey fellow creators,

I wanted to bring up a little hiccup I've encountered and see if anyone else has had the same experience. on multiple product pages I'm seeing reviews for other products that aren’t mine. It's causing a bit of confusion for my potential customers.

Has anyone else faced this on more than one page? How did you resolve it? Any advice would be super helpful!

Thanks for your help.

2 REPLIES 2

Sara_H
Honored Contributor III

@tim001 

with the new review system, if your product has a review - that review appears at the very top of the list with the rest of the reviews being the same product by different stores.

I've just checked a couple of my products that do have reviews - and those are at the top of the list as expected.

It could help the tech team if you can provide a link to your product that's not showing your review first so that they can investigate.

kills
Contributor III

I have many like that I think if you never got a review now you do.. But not of your stuff .Nice of Zazzle to leading customers away from our pages again by clicking  Original product in the review .IF you bring  a customer there and they see some other review and think well that looks cool. I like it better because it has a review .so I will buy it from this store by clicking Original product .But then it leads them to Some other store and bang you lost your sale .