Mugs in Collection Image ALL twisted wrong direction

[BevStuff]

When I tried posting my Collection of Mugs on both X & MeWe, the image showed every mug turned the opposite direction from the merchandising view I selected pervious, so whatever art on the mug no longer is clearly visible to the buyer in most cases. This is not optimal display!!

I decided I can't post a mug collection because of this image problem. It's been reported in the past as an issue in collections, but nothing has been done about it. The Collection algorithm needs to respect the merchandising setting previously set rather then deciding to choose it's own.  

[Mark]

Hey @BevStuff,

Sorry to hear about this issue. Can you please provide a link to the collection in question and a screenshot showing the problem?

Thanks.

[BevStuff]

Link to Collection: https://www.zazzle.com/collections/119353440959848853

Screenshot: The 3 twisted mugs shown here in the Collection share link are facing correctly in the actual Collection.

[Mark]

Hey @BevStuff,

Thanks for sharing the screenshot. I reported the issue to the team.

[BevStuff]

This issue is still is not yet resolved.  Any Collection image I share on social media, if it has a mug pictured, that mug it still twisted a different direction so the design isn't clearly visible. I realize you're quite busy with the new program roll-out and all, so I'm just saying this a reminder that it's still an on-going issue.

[Mark]

Hey @BevStuff,

I have followed up with the team and I will let you know when I have an update.

[BevStuff]

Thx