new table tent favor box in situs - design size and orientation has been changed

[Harmony]

now that the ribbon favor boxes have new in situ views , the design on my products has either been enlarged so that its cut off by the lid, or has been lifted up and is now cut off by the ribbon. 

This is not how i designed these products and no one would purchase something with a cut off design. 

Please explore fixing this 

Examples

https://www.zazzle.com/love_is_berry_sweet_fruit_bridal_shower_favor_box-256601788322743901 

https://www.zazzle.com/shes_on_cloud_nine_bridal_shower_bachelorette_favor_box-256020482847192947

https://www.zazzle.com/scooped_up_ice_cream_bridal_shower_favor_box-256477611736789268

[Sara_H]

It looks like the open favor box promo is mapped wrong too https://www.zazzle.com/bridal_blush_gold_confetti_wedding_favor_boxes-256305926944617681

[Baylee]

I do love having new views for these. Too bad there are glitches... a little more proofing before uploading these would have been a good idea. The view of three boxes has a Hershey kiss partially cut off under the box on the left.

[WHS_Designs]

Takeout favor box style has been mangled as well.

[Roberta]

Hi @Harmony 

Many thanks for bringing this to our attention, and I'm sorry about this issue here. I have just flagged this with our Team to have it investigated for you.

Roberta 🌷

[G37]

Please update as to the response on tech team. I wrote an email and got the reply that I need to redesign but it seems the issue is on Zazzle side and our designs aren't showing the way they should. Please fix this issue asap. Some of my Favor Boxes are bestsellers but unfortunately this issue is hampering the sales.

[WHS_Designs]

FYI, I just noticed that the third thumbnail from the top of the takeout favor box style (presumably the back view) shows the design as upside down (this was definitely not the case before).

see the link below for an example:
Elegant 33rd Amethyst Wedding Anniversary Favor Box | Zazzle

[Cat]

It looks to me like the ribbon is in the wrong place. It should be threaded through the slots, instead the mockup shows it below the slots. Hmmm....

[Anne]

This is what it looks like now:

And this was what it looked like before:

https://www.zazzle.com/elegant_floral_wedding_thank_you_favor_box-256228421000008887

It seems there is also an entire viewpoint missing.

[Anne]

And when going to the product merchandising options, none of the new views can be selected.

[Harmony]

this issue is still ongoing and there has been no further response.. i am assuming this change is intentional. As i don't plan on redesigning all these boxes (because the sizing is right in the design view) I suppose no one will buy them until the product view is changed again

[Mark]

Hi @Harmony,

A ticket was created for this issue but we don't have an update just yet. Apologies for the delay.