No image after Product created,not able to fix

idraw
Honored Contributor

Attn zazzle tech, No image after Product created,not able to fix.

After the indexing last night, over 22 random products show up as blank images, with no ability to re-add or fix them. They show in the public store as blank also. I can send links via chat privately. Thanks in advance for checking. In the backend, for the product creation the image, personalization etc is there, but nothing shows up when clicking done. It,s an indexing issue. All the other approx 100 products I created indexed correctly last night. Investigating further just now, trying to create new product, again no image, no image in preview, So it’s a problem regarding calling up/serving the image onto the product when trying to create it. Not fixable by me, please fix asap. Screenshot of one example of the malformed products-

E87D098D-4C48-4ECC-ACAE-66C685C9F1BA.jpeg

1 REPLY 1

Jadendreamer13
Valued Contributor III

I had the same issue once in product images shown in my collections. After a fix was applied, none of my images reappeared, despite tech stating that they should reappear. I ended up having to recreate those products. I hope you have better results.