Not Able to Find Messages in Chat Box

Nisha_Prabhu
New Contributor III

Hello Zazzle,

I get chat notifications on email but when I click on view message, it does not show the message. Only one red line with text new messages is shown and when I click on that red line, its not working. 

How to resolve this ???

1 ACCEPTED SOLUTION

plumb4me
Valued Contributor

This question was answered in this post https://community.zazzle.com/t5/technical-issues/message-on-zazzle-not-appearing/m-p/85713

"If the message is determined to be Spam we'll remove it from your chat listing.

I agree that it may be slightly confusing, but this is how the system works currently. In the future we hope to have things be a bit more seamless so that no notification is received at all."

View solution in original post

1 REPLY 1

plumb4me
Valued Contributor

This question was answered in this post https://community.zazzle.com/t5/technical-issues/message-on-zazzle-not-appearing/m-p/85713

"If the message is determined to be Spam we'll remove it from your chat listing.

I agree that it may be slightly confusing, but this is how the system works currently. In the future we hope to have things be a bit more seamless so that no notification is received at all."