Sale/transaction canceled after he was approved and green.

[osea]

One of my last sale/transacion was confirmed after the pending period and highlighted with green as usually. After about 1 week it became red and canceled from total earnings. 

Someone can say me something about that, please?

I really hope it is just a techincal problem. So I wait it is restored asap.

[WHS_Designs]

@osea 

not a technical error. over the past 8 years, I've had orders cancel after clearing the 30-day period, and in a few cases, many months after.

customers don't always receive their order within 30 days. when it does arrive (late), it may not be needed as their event is over; or, it is damaged. all of which are possible explanations for the cancellation. 

[osea]

Thank you for explaining about the issue. I understand there could be these kind of problems. At this time I just looked to my reports and I cannot imagine about that. I think the delay of shipping of 30 days or more is liability of Zazzle or carrier, so, following rules, designers should not be disvantaged for this. I saw also my rank went down after that...

[GraphicAllusion]

This is true. I've had orders turn pink weeks and weeks after they've been cleared. It hasn't happened very often thank goodness.

[osea]

thanks for replies. I just looked into Zazzle terms and I cannot find explained more about this point. If what happened is approved from Zazzle and his terms, there's no issues. However I just find it very strange.

[SimplyDesigned · Accepted solution]

There are rare occasions when Zazzle does give refund past the 30 day mark. Maybe there was a death in the family, wedding was cancelled or maybe you ordered stuff for a birthday party you're traveling cross country for and you had to cancel the trip cause you got sick. Zazzle is very inclined to try and keep customers and I cannot fault them for that. If someone ordered something they aren't going to be able to use I would also offer a refund out of goodwill.

[osea]

I perfectly understand, here I just saw earning was confirmed, highlighted in green. So, it made me doubtful about the case.