Searching for Envelopes; showing nothing but cards!

[Ivy_K]

Please can someone improve the search results for envelopes in general. When searching for Valentine's envelopes, Zazzle is showing nothing but Valentine's cards. Out of first 320 products (5 pages), it is showing only 6 envelopes. 6! That's barely an envelope per page. That's less than 2%. 

Now, I checked other terms, such as animal envelopes, flower envelopes, the same thing. Cards, cards, cards.

Not many people will go and bother with searching the envelopes in the drop down menu, they'll just assume there aren't any for sale.

[ColsCreations]

I searched for [valentines envelopes] and then from the top of the resulting page, where it says "shop by category" I picked the first option which was Envelopes. From there I got 1,319 results which were indeed all valentines themed envelopes. (I tried it with animal and flower too and same thing - just click the Envelopes category option at top of page.)

[Ivy_K]

That's not how people search generally when they use a search bar. You expect the results to show right there. It is not common or intuitive to use a search bar and then to use a drop down menu to find the particular product, unless you are narrowing down the searched product by color, size etc. That's why we have a search bar, so particular product can show right away. It works for other products, but not envelopes. If you search for a pillow, it doesn't show you bunch of bedding, it shows pillows. This needs to be fixed. 

[ColsCreations]

Sorry, I didn't mean the drop-down filter, it's a category option at the top of the page. I agree though that being sent there directly is what one would expect.

[Ivy_K]

I would appreciate if someone from Zazzle would respond to this. If this is something that won't be fixed, I would like to know, so I don't loose time making envelopes that no-one can find.

[Scott]

Apologies for the lack of response here. I've passed this along to the team.

And I totally understand what you're saying, but there's a section at the very top of the page that says "envelopes," so all hope is not lost.

[Ivy_K]

I know there's a section on top, it's a really bad solution. Thank you for your reply.