Zero Royalty and Price, unable to change Royalty

[IuliaIonicioiu]

On several of my items the price and royalty are showing 0 (zero), even though the price shows correctly on the item's page. I am unable to edit the royalty.

Only the items on canvas seem to be affected, the posters and foam boards still show up correctly.

https://www.zazzle.com/photo_wedding_welcome_sign_on_canvas-256082841927408004

https://www.zazzle.com/wedding_welcome_sign_with_photo_on_canvas-256244409610239249

 

[WHS_Designs]

@IuliaIonicioiu I'm having the same issue as the one you're experiencing.

it's a stretch, but I wonder if, in the process of adding the new in-situs for the wrapped canvases, the price and royalty were adversely affected.

https://www.zazzle.com/closeup_of_a_killdeer_shorebird_on_the_rocks_canvas_print-256135618980133827

ETA: all my other wrapped canvases seem to appear correctly (with non-zero prices and visible).
the only thing different about this particular canvas? it was the only I created in 2024.

[IuliaIonicioiu]

I see quite a few canvas prints that don't show up correctly in your shop. I attach a few links below. For some the price is 0 and for others the photos don't show up at all. So it seems that some canvas prints listings are affected by some sort of bug

https://www.zazzle.com/colorful_striped_tomatoes_on_weathered_table_canvas_print-192559573225525493

https://www.zazzle.com/profile_of_a_northern_harrier_canvas_print-192737394013173582

https://www.zazzle.com/a_beautiful_dunlin_goes_solo_canvas_print-192086978223715272

https://www.zazzle.com/profile_of_a_black_oystercatcher_canvas_print-192969314647114955

[WHS_Designs]

@IuliaIonicioiu wow, thank you for looking into this!

That's interesting. All those canvas wraps are publicly visible on my laptop and in store management. But not on my phone.

[IuliaIonicioiu]

This is how some of your items appear when I view them, with price 0 and I am unable to choose a different size. And there in no "out of stock" notification.

Mine are still affected as well, I still can not change the royalty. Definitely a bug

 

[WHS_Designs]

@IuliaIonicioiu 

so I decided to sign out of my account and here's what I found when clicking on those links from my laptop:

VISIBLE, SHOWS UP WITH $0 PRICE WHEN SIGNED OUT
https://www.zazzle.com/colorful_striped_tomatoes_on_weathered_table_canvas_print-192559573225525493

VISIBLE, SHOWS UP WITH $56.02 PRICE WHEN SIGNED OUT
https://www.zazzle.com/profile_of_a_northern_harrier_canvas_print-192737394013173582

VISIBLE, SHOWS UP WITH $0 PRICE WHEN SIGNED OUT
https://www.zazzle.com/a_beautiful_dunlin_goes_solo_canvas_print-192086978223715272

VISIBLE, SHOWS UP WITH $75.95 PRICE WHEN SIGNED OUT
https://www.zazzle.com/profile_of_a_black_oystercatcher_canvas_print-192969314647114955

regarding the different size: you're not seeing things -- I do put a size limitation on some wrapped canvases.

as for your two links, they show correctly to me (with non-zero prices. sorry I can't upload any images -- Zazzle is telling me that I don't have permission to do so).

$110.50 (because of the CONGRATS2024 15% promotion) for Photo wedding welcome sign on canvas | Zazzle
$140.25 (because of the CONGRATS2024 15% promotion) for Wedding welcome sign with photo on canvas | Zazzle

[IuliaIonicioiu]

Just to clarify for the Engineering team, the price and royalty are showing 0 (zero) when I try to edit the product's details. That makes it impossible for me to edit the royalty. Even if I try to change it, it goes back to 5% in the "royalty percentage" box and the "retail price" and the "royalty you will make" remains 0. This happens on most of my canvas print listings. Only the ones I created the last few days are not affected, but I see items created in February of this year that are affected.

 

[MasterpieceCafe]

I'm having this issue as well.

[MOM]

Ditto.

'Espresso yourself, life happens, coffee helps!' Canvas Print https://www.zazzle.com/z/a6jogp9n?rf=238748736489762753 Royalty you will make: $0.00

[Mark]

Thank you for flagging this, @IuliaIonicioiu. I have reported this to the team now.

[IuliaIonicioiu]

Thank you very much Mark