Upcoming Changes To Zazzle’s Terms of Use

Heather
Community Manager
Community Manager

Hello Creators,

We’re making updates to Zazzle's Terms of Use, including the Creator License Agreement, and introducing our new Ambassador Program Agreement, which replaces our Associates Program Agreement. While the onsite experience will not be updated until April 1st, you can preview the updated Terms of Use here

We understand you might have additional questions or feedback. Please use this form to share them directly with us. While we may not be able to respond individually at this stage, we’ll review all submissions and address frequently asked questions after the Terms of Use go into effect.

To keep the conversation organized, all community discussions on this topic will be redirected to this thread.

Thank you for your understanding and for helping us make Zazzle a thriving community for all Creators!

Best,

The Zazzle Team

UPDATE 3/24/25: 

Hi Creators - Thank you all so much for your valuable feedback and for taking the time to submit your questions through our form. We truly appreciate your engagement and insights. Rest assured, we are carefully reviewing each question and will address the most commonly asked ones soon.

Timely Update Regarding Royalty Rates: We understand your concerns about adjusting royalty rates, and to support you through this transition, we will be processing royalty rate changes daily from now through April 15th, allowing creators time to make any necessary adjustments. Please note that updates may take 24–48 hours to appear. After April 15th, we’ll return to our regular schedule, with royalty updates processed on the 20th of each month. 

*To clarify: Setting your royalty to 10% exactly will not trigger the Excess Royalty Fee. Royalties above 10%, will trigger the Excess Royalty Fee when changes go into effect 4/1. 

UPDATE 4/7/25

This forum post is now closed for new replies. Please see our most recent update for information about the Terms of Use Changes and information about the new Ambassador Program. Thank you!

616 REPLIES 616

Mariholly
Valued Contributor

I sell quite a few proposal cards, which are usually sold one at a time and not necessarily in large quantities. Until now, my royalty was 14.9% for the same reason—they are not sold in bulk. In any case, the royalty is around 20 cents, depending on the paper, envelopes, etc. Well, it is what it is.

So, in light of the new terms of use, I asked my ChatGPT to run a simulation, which is as follows:

 

Suppose:

  • The original price of the card: €1.80.

  • A 50% discount is applied, reducing the price to: €1.80 * 0.50 = €0.90.

  • Standard royalty (assuming no changes in the creator's set rate, and it's 10%😞 €0.90 * 0.10 = €0.09.

This means that for each card sold under this promotion and with a third-party referral, the primary creator would earn €0.09 per sale, which is very low, especially considering the time and resources spent creating the product.

And if we add the third-party commission:

  • If the product has a third-party referral commission of 15%, that commission is also deducted from the earnings, leaving even less for the primary creator.

In this case, the net earnings for the primary creator could be even lower, as the platform would withhold a significant portion.

Conclusion:

For low-priced products, royalties can be minimal, and additional discounts or commissions may make the final earnings almost negligible. This presents a challenge for designers, as the effort put into creating products is not adequately reflected in the royalties received.

🤦‍♀️

moz
New Contributor II

Not in-the-know whatsoever, but isn't Z still being sued re. fonts? Cannot find any resolution to that. Perhaps all of this is to help pay that off if they lose at trial? & yes, to keep the doors open? 

I spend more time elsewhere these days, at a site that is nowhere near as sophisticated as Z, but where my products can actually be found -- and actually sell -- and they actually pay me regularly (knock wood!!)

& beware, I totally redid my Z store after a previous change to T&C. -- & I've had only occasional surprise sales since (same rank). Though, to be fair, my sales had already slowed to a trickle before that; so I figured I didn't have much to lose. But, think long and hard before deleting everything / abandoning ship -- especially those of you who have done well here. -- You lose product placement if you go back & recreate new [even if better] products... to replace what you've deleted...

Final word, diversify. I have always had multiple sites/streams that make up my [pitiful] earnings. -- It helps lessen the stress of these kinds of changes. Good luck to all!!

I got an email today that Z has agreed to a new class action settlement in Washington, Oregon and California. 

What?  Don't understand - are you saying the Zazzle company sent you an email saying this?  I didn't get any such email.  But didn't understand why would they send you an email like this?  Do you know why?

The email was from the settlement administrator. Info at leipricingsettlement dot com. I presume the emails are only going out to customers in the 3 states involved.

Oh I don't know.  I guess you're in one of those states then.   So sounds like you purchased something during the time frame then, so got an email...

Correct. Point being, Z has been ordered to provide $5 - $10 in store credit to everyone who made a purchase in those states over a 3 year period, plus court costs. That's going to cost a few bucks, and the timing of these fee changes makes it look like they are offsetting that expense.

Correction, the time frame for Oregon is only a few months. Still a substantial hit to the company.

Heather
Community Manager
Community Manager

Hi Creators,

Thank you all so much for your valuable feedback and for taking the time to submit your questions through our form. We truly appreciate your engagement and insights. Rest assured, we are carefully reviewing each question and will address the most commonly asked ones soon.

Timely Update Regarding Royalty Rates: We understand your concerns about adjusting royalty rates, and to support you through this transition, we will be processing royalty rate changes daily from now through April 15th, allowing creators time to make any necessary adjustments. Please note that updates may take 24–48 hours to appear. After April 15th, we’ll return to our regular schedule, with royalty updates processed on the 20th of each month. 

*To clarify: Setting your royalty to 10% exactly will not trigger the Excess Royalty Fee. Royalties above 10%, will trigger the Excess Royalty Fee when changes go into effect.

Please feel free to continue submitting any additional questions. We’re here to help and want to ensure you have all the information you need.

Thank you again for your contributions to our Community.

The Creator Team

This decision is very much appreciated!

One huge question has been interpreting the rates, and confusion surrounding this makes determining royalties a severe challenge. 

Would it be possible to get a hypothetical example or two to show what a sale of each type would look like under the new structure (eg. self-referral and third-party especially)? 


Thank you so much, 

Amanda

There's not enough time on earth to change all my royalties, so I wouldn't know where to begin and can't. I guess whatever happens will happen, yes? 

Sharon Rhea Ford

Royalty rates can be changed in bulk here https://www.zazzle.com/my/account/defaultroyalty 💓

If you are doing it for your whole shop vs just new listings going forward be sure to check the box for Also set all your existing products to this Royalty Percentage?

I changed all - increased.

Sharon Rhea Ford

Thank you for the link, I will increase my royalty rates as the info I read in this forum were so good!

Do we need to adjust the royalty separately (for each listing), or can we set it from the settings?

Anne
Valued Contributor II

@Heather  "Rest assured" ... Really? Probably the understatement of the year.

It seems that no matter what we do or don't do, things are getting much worse. Especially for those who are not marketing experts. I hope I am wrong, but I have no indication so far that there is reason for optimism.
I might feel a bit better if Zazzle were to scrap the clause that says that designers can instantly and without notice being thrown off the platform altogether, for no reason at all.

Anne Vis Icon

ClareS
Contributor II

Anne that's standard business practice - if you are an affiliate with Amazon or you run a website and have an ad company serving ads -they all have a clause to terminate instantly and without notice. 

Anne
Valued Contributor II

Thanks, @ClareS  - "they all have a clause to terminate instantly and without notice"
That sucks.

Anne Vis Icon

Yes. It has been like that forever, pretty much. I remember getting booted out of an affiliate partnership with a racing bicycle company back in the day (2011-ish) - after selling a ton of $1000+ bikes for them.

Obvs got my 10% commissions, but out of the blue, also got an email telling me they were canceling our partnership and that I must remove all their links from my websites!

I even replied, asking for a reason. Or whether I had broken any of their rules - I don't think I had. Never got a reply.

idraw
Honored Contributor

@Heather 
Just to let you know, the royalty adjustment feature is NOT working correctly. Please don't give me the canned response to delete cookies,prefs, log out, log in, etc. Been there done that for soon to be 17 years. To be exact, Firefox, Mac, I was trying to update % on a product with 242 items, changing from 14.9 to 24. The first two items, checking them, they showed as updated, the rest stayed at what they are now. I even tried changing an individual one that had not updated, but it did not change. Tried refreshing the page, still no change. I don't want to have to wait 48 hours only to check and find out that the change did not hold, and I have to do everything again, and wait another 48 hours....Should we have to guess as to why this is happening? Overloaded servers bks most creators are trying to update at the same time? Tired and frustrated with this whole mess.
Yes, you said: Please note that updates may take 24–48 hours to appear. 
But I am able to see 2 of the 242 that show the change took effect.

Can you PLEASE get this fixed, or at least let us know why/whether the updates are not holding? I have several thousand products to potentially update, a little help would be appreciated. Thanks in advance.
In case no mod/and or Heather reads this post, I also submitted it as a question, using the form.

Connie
Honored Contributor

Something that I'm really wondering about, is that if Zazzle is hurting so much that they HAVE to take 50% of our royalties to make ends meet, why are they pushing so much for customers to bypass designers altogether and add their own designs from scratch? That would mean that Zazzle doesn't have any Marketing Royalty fees to collect, so they MUST still be making a profit on the base price of the products!

Mariholly
Valued Contributor

@Connie 

I don’t know, maybe it’s because of many things that have been discussed here. It could also be that they want a less saturated market with so many similar designs and designers.

Maybe new creators, who haven’t yet invested hundreds of hours here, won’t want to participate under these conditions… And those of us who have been fighting for years will have to assess it… Or maybe there’s no specific reason at all.

What’s clear is that, in any case, we are the ones who have panicked, and the ones who feel deeply affected and treated inconsiderately.

 

ClareS
Contributor II

People are assuming that Z needs to take an extra 30% "to make ends meet" - it could be that they are looking to increase their marketing spend by 30% which would be a huge benefit to all of us and result in a larger volume of sales. i know I would rather them increase their marketing cut than decide to stop marketing altogether, because if my 3rd party sales stopped I wouldn't have a lot left!

That has been a hopeful thought in the back of my mind as well. That these marketing fees might actually go toward more robust marketing. 

Mariholly
Valued Contributor

Well, I don’t think that would concern us. It would be fantastic to think about selling more thanks to investment and marketing. I don’t want to sound ungrateful, and I will always be thankful to Z for giving me the opportunity to sell here, but let’s be realistic—do you think it will be like that? More investment in marketing? We sometimes spend days or even weeks without being able to share on Pinterest, or sales aren’t updated, or new products with their covers, which take so much effort, aren’t indexed... Sometimes you enter here and see so many technical problems happening at once that it really lowers your morale to the limit. Ok, you accept it and continue with your workflow, and maybe that’s what we’ll do now, even though it seems unfair to us.

 

J32Design
Contributor III

These new terms are just another kick for designers. I am not willing to lower my royalty rates further just to avoid this excess fee. 14.9% was low enough, but now I am supposed to go down to 10%? Not happening. I'd rather not sell anything. After 16 years I can say with confidence that I am tired of stuff like this. I give up.

A designer from whom I made a few purchases just now messaged me and GAVE me 96 beautiful art designs I'm afraid to use in the confusion of all this. As I've said before here, I've built a bond with these designers. I have probably 100 32gb and up flash drives around the laptop and probably more than a thousand in ziploc bags recent and past ( purchased on my trip to deep debt), because I loved the art and saved it for my Zazzle products - for the next several years (and more if I was younger). I'm not sure if I should use them now, and it's not like I can leave them to an heir since they didn't buy the art, make the agreements to not let others use the art (and they would have no interest in them). I'm confused over all this, so I'll focus on my neglected life a bit more even though I'm wanting to create so much with the art and all the new I have purchased weekly (idiot me). I guess I'll just wait and see what happens.

 I was just thinking ... frivolous thought: If a customer comes on Zazzle and creates a product with their own art not using one of our stores, they pay the shown "Create a Product" price with no markup (and shipping), yes? If someone computer savvy and with time / avenues to grow a successful webpage (that would not be me by any means) offers art and products not linked to Zazzle, sells a line of invitations for example on their webpage at a price say 20% above that, goes on Zazzle and creates the product to ship to their webpage customer ... Time to get some sleep.

Sharon Rhea Ford

Re your last paragraph, the middle ground - between selling the design yourself on Zazzle products and simply licensing the design to creators via a website - would be to sell the design assets via other marketplaces like Creative Fabrica or Creative Market, etc.

Diversification is key, so it's probably worth doing all three: selling on Zazzle yourself, licensing design assets on the asset marketplaces to other creators, and attempting to build your own brand with exclusives not on the marketplaces.

Or if you have time and will to do it, do bespoke custom designs to help differentiate your website, rather than having it just a 'clone' of the marketplace(s) offering. But that would involve the 'messy' work of dealing directly with customers, so you'd need to have a bunch of rules about number of revisions, etc (to try and control how much time they are squeezing out of you per dollar!)

Check out the MATH post by ColsCreations. Pretty amazing, but I wonder if going UP rather than down will have repercussions.

Sharon Rhea Ford

I don't know how important it is, but the last time I increased my royalty rate (to 14.5%), my store dropped a rank immediately.

I was at 14.9% for quite a while with a steady zRank at 9. I am hoping I have my store optimized enough that going to 23.7% won't impact the rank too much or at all. I know many factors go into zrank aside from the royalty rate but I've never set it that high so I'll have to see what happens.

I imagine we're all going to be tinkering for a bit to figure out what we can do to make these new terms work for us. I will say I am grateful they've allowed us to do so much back and forth in here with one another to try and figure it out. I know we all wish they would chime in and give us more information. However, being able to bounce ideas around in here with all of you is slowly helping to calm my anxiety around it all. I'll be a hot mess over this for a long time probably but I'm not alone and it helps. Basically I'll get over it but I have to be a bit dramatic first lol. 😂 I appreciate you all putting up with my incessant mental dumps in here. 

I would appreciate if you keep us updated on how upping your royalty goes for you with your zRank. Zazzle has always operated in a way that if you don't follow the guidelines you'll be punished in one form or another. E.g. You products aren't promoted, transactions fees, lower zRank etc.

ColsCreations
Honored Contributor II

I have over time seen many people talk about sitting at 14.9% royalty to avoid the Transaction Fee (TF) levied on Royalties of 15% or more. I have mentioned a time or two that that doesn't really pay off, there's only a narrow window where the TF causes you to earn less, after that you'll always earn more even with the TF deducted. With the current news that the TF - now to be called "Excessive Royalty Fee" (ERF) - will kick in at >10% I'm seeing all kinds of comments about needing to drop your royalty down to 10%. If you believe there are reasons to drop besides the fee, that's another conversation, I'm just here to talk about the math part. 😉

There are going to be a lot of screenshots here (which I've reduced for the forum but provide a link to the full-size image for easier seeing) because visuals are easier than typing out a bunch of detailed explanations, and because I really want to drive the point that the TF/ERF is rather insignificant.

OK, so first let's look at a mens' tie under the current/old system where one has used 14.9% to avoid the TF. These numbers reflect the actual list-price stated when plugging a percent into Zazzle's Royalty Calculator. On the left is result at 14.9%. On the right are results with various other higher percentages that trigger the fee.

01-OldSystemX.png

 

 

 

 

 

 

 

 

Link to Full-Size Image 

At 14.9% so no TF, your Gross Royalty on a straight (Referrer = None) sale would be $5.16.
At 15%, the TF kicks in.
At 15.55%, your Net Royalty on a straight (Referrer = None) sale after the fee will be the same $5.16.
At 15.6% w/ TF, your Net Royalty starts surpassing what it was at 14.9% w/o TF.
That's only going up 7/10ths of a percentage point, only $0.30 more to customer, to negate the TF.
IF it's a referred sale, you need to go up to 15.7% to also make up for the referral 'carve-out'.
At 15.8%, your Net, whether a straight or referred sale, is going to be more than if you stayed at 14.9 to avoid the fee.
That's a difference of less than one percentage point and only $0.40 to customer. 
So the TF is not going to hurt you unless you choose a rate in that narrow window between 15 - 15.7%.
Anything after that, you are always going to make more than if you stayed at 14.9 to avoid the small fee.

So now let's see what happens to your earnings on this tie with the ERF kicking in at 10.01%. In this case I am using worst case scenario of your tie being in the Wedding category so the max 50% carve-out. Also going to note here that the only unknown in this new plan is how exactly they're going to calculate one's Referral earning if it's a "self-promotion", formerly casually referred to a a PP2 link. So those lines in my screenshots are grayed-out as that is an unknown,

03-CompareX.png

 Link to Full-Size Image

This shows staying at your 14.9% on the left, dropping to 10% just to avoid the fee on the right.
You'd be voluntarily reducing your earnings on a straight sale by $1.62, and by $0.96 on a sale where you're credited as the 15% referrer. Lowering your rate to prevent Zazzle from making an extra $0.26 is costing you money.

Now let's look at what you are/were currently earning at 14.9%, and how much we have to increase the royalty percent to make that same amount under the new system. This screenshot shows 14.9% the old way and the new way.

02-OldVsNew-AX.png

 Link to Full-Size Image

If you make no changes, you'll earn $0.26 less on a straight sale. The real bite comes from the 50% carve-out if the sale was referred. In that case, you'll earn $1.80 less than you did before. ($2.32 vs $4.12). If you are credited as the regular 15% referrer, you'll make the same $5.19 as before for the referral commission, and your total earnings (royalty + referral) will be $1.80 less.

So what would you need to increase the royalty to to earn at least as much as you were before? For a straight sale, the answer is 15.6%. Again, only 7/10ths of a percentage point and just $0.30 more to the customer.

02-OldVsNew-BX.png

 Link to Full-Size Image

Again, the "carve-out" IF it's a referred sale is the big bite. So how much higher do we have to go to make up for that?
23.7%.

02-OldVsNew-CX.png

 Link to Full-Size Image

Going from 14.9 to 23.7 seems extreme. But the cost to the customer (at full list price as I've been using) is only $4 more. A measly $4. And the difference to you on a straight sale is +$3.53.

One final comparison - upping to 23.7% to earn the same as before, or dropping to 10% to avoid the ERF:

04-HighorLowX.png

 Link to Full-Size Image

That is a significant difference in earnings.
Dropping to 10% is only going to hurt you. 

There are a LOT of numbers in this post (sorry, @Cat  😉) but it was making my head hurt, all the comments about dropping to 10% or losing money because of the fee. So I really wanted to hammer home the point (with real numbers) that if avoiding the TF/ERF is your only reasoning for going low, you're only hurting yourself. The TF/ERF fee is insignificant as long as you avoid that very narrow window. Outside of that narrow window, you are not losing money from the fee, you are actually earning more.

There are lots of opinions being offered about going high or going low but in this original thread-starter post, I just wanted to, again, drive home the point that mathematically, the Transaction Fee / Excessive Royalty Fee is not consequential enough to be the deciding factor in what royalty rate you choose.

And now the disclaimers:

I am not privy to any more info than anyone else, just going on what Z has released to us at this point.
My interpretation is (in no particular order)

1) the max royalty we can set has changed from 99% to 50%
2) the Transaction Fee (now called Excessive Royalty Fee) will trigger at 10.01% instead of 15%
3) the referral carve-out (Now called "Marketing Royalty Fee") applied to all Self or 3rdParty referred sales will now be 35-50% instead of 20%.
4) Regular referrals w/ RF ID (now called "Cross-Promotion Links") will continue to pay a flat 15% to the referrer.
5) The only unknown is what your referral commission will be on a PP2 link (now called "Self-Promotion Link").

I could be wrong about any of that, but those are the interpretations I based all my above calculations on.
And since #5 is still unclear until either Zazzle makes it clear or we figure it out ourselves once sales reports start coming in after the 1st, I couldn't factor that into any of my comparisons. 

* I choose a tie for my comparisons because it's neither a particularly cheap or particularly high-end item, and there are no size or style or User Options to complicate it. Numbers & percents will of course vary depending on product but the point remains clear (I hope) - the TF/ERF by itself is not a sound reason to lower your royalty to a meager 10%.

Thank you for coming to my Ted Talk. That's all I got right now.

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WOW! Thank you so much for the insight and detailed explanation.

If we set our royalties higher rather than lower, will that upset Zazzle though / would we somehow be penalized? I'm not changing mine since I don't have time; yet, if I do after seeing this, I'll go up rather than down if there won't be repercussions.

Again, thank you.

Sharon Rhea Ford

Yes, it is my understanding that Zazzle has penalized people with higher than recommended royalties. E.g. lower zRank, no promotion of your products, transaction fees. Why would that change?

Anne
Valued Contributor II

Thank you SO much, @ColsCreations !!!

Anne Vis Icon

Higher royalties it is then! Thank you so much for doing this detailed mathematical breakdown @ColsCreations 💗The visual comparisons really help clarify everything. I cannot afford to pay my bills and take care of my family at 9.9 or 10.1% (whatever is the true fee kick in is now), and if your calculations are correct we'd be fools to put our rates that low just to avoid the ERF.

Your point about the fee being insignificant compared to the potential earnings is eye opening. That jump from 14.9% to 23.7% seems dramatic percentage wise, but when I see the actual earnings difference, it makes complete sense. I appreciate you taking the time to show us the real numbers. Hopefully they give us a full explanation soon. I just hope I have enough momentum to keep sales steady at higher rates. I'd rather make more per sale even it means slightly fewer sales over all. 

Thank you so much for all that great information. I truly admire people who can handle numbers and data that way—I don’t know how to do it.

On the other hand, and especially after your information, I’m not going to change my royalties. If they can be sold in bulk, like invitations, they will stay at 10%, and if they are likely to be sold one by one, 14.90%.

 

Cat
Honored Contributor III

Thanks for this. Somehow your math always seems a lot less onerous than the crazy mess of numbers swirling around in my head! 😉

In terms of the self-referred sales (the clean link Promoter 2.0 equivalent), I've been re-reading the ambassador agreement and commission chart about a zillion times, and I think I've finally got it figured out.

1) The Marketing Royalty Fee applies to self-referred sales as well as Third Party Referrals. I'm getting this from the Ambassador Agreement 2.1.2.1. You will earn the same Royalty on Your Product that you would have earned had it been referred by another User  However, this is pretty much irrelevant because....

2) The referral amount is NOT a fixed percentage. It flexes so that your total earnings equal whatever percentage is listed in the commission chart for the department in question. I'm getting this from the Ambassador Agreement 2.1.2. Your Earnings (i.e., Royalties plus Referral Commission) for a Referral on Your Product will total the percent of Net Referral Sales specified in the Referral Commission Table. and 2.1.2.2. You will also earn a Referral Commission (calculated as the difference between your total Earnings and your Royalty for that Product). and I'm pretty sure that is what this incomprehensible line from the Commissions Table header is supposed to mean. Percent of Net Referral Sales (Royalty + Referral Commission) The key assumption here is that "net referral sales" means the amount that the customer paid (price less any sales or discounts.) 

Assuming the above is correct, then in terms of self-referrals, setting your royalty rate higher results in a higher price, but has no impact on the total percentage of that price that you will receive (other than the excessive royalty fee.)

The part I haven't yet been able to wrap my brain around is how that compares to the current Promoter 2.0 system - my sense is that it gets complicated because there are soooo many variables to consider in trying to make a comparison, so in some situations it might work out better than the current system and in others it might work out to be worse... but it's going to require a lot of number crunching to figure that out. 

Does that all make sense to you?

____________________
Cat @ ZB Designs

Cat
Honored Contributor III

OK, I think I finally found the definition of "net referral sales" in the Ambassador Agreement paragraph 4.1. You will earn a Referral Commission (“Referral Commission”), as specified in the Referral Commission Table, which may be updated from time-to-time in Zazzle’s sole discretion, for Referral Sales. Referral Commissions are based on “Net Referral Sales,” which means the purchase price received by Zazzle, less amounts charged for: (i) shipping and handling, packaging and insurance; (ii) sales or similar taxes; and (iii) refunds, credits, and reversals.

It's very confusing because the term is used in paragraph 2, but not defined until paragraph 4. Grrrr... But whatever. Anyhow, based on that definition, I think my interpretation above is indeed correct. 

@ColsCreations - this may be the missing piece you need to fill in the grayed-out parts of your calculations.

____________________
Cat @ ZB Designs

@ColsCreations I thought the marketing fee (50% carve out) only applied for third party sales (from other ambassadors and Zazzle) but your calculations are taking it away from self referrals too. I thought self-referrals were exempt from the marketing fee?