Upcoming Changes To Zazzle’s Terms of Use

Heather
Community Manager
Community Manager

Hello Creators,

We’re making updates to Zazzle's Terms of Use, including the Creator License Agreement, and introducing our new Ambassador Program Agreement, which replaces our Associates Program Agreement. While the onsite experience will not be updated until April 1st, you can preview the updated Terms of Use here

We understand you might have additional questions or feedback. Please use this form to share them directly with us. While we may not be able to respond individually at this stage, we’ll review all submissions and address frequently asked questions after the Terms of Use go into effect.

To keep the conversation organized, all community discussions on this topic will be redirected to this thread.

Thank you for your understanding and for helping us make Zazzle a thriving community for all Creators!

Best,

The Zazzle Team

UPDATE 3/24/25: 

Hi Creators - Thank you all so much for your valuable feedback and for taking the time to submit your questions through our form. We truly appreciate your engagement and insights. Rest assured, we are carefully reviewing each question and will address the most commonly asked ones soon.

Timely Update Regarding Royalty Rates: We understand your concerns about adjusting royalty rates, and to support you through this transition, we will be processing royalty rate changes daily from now through April 15th, allowing creators time to make any necessary adjustments. Please note that updates may take 24–48 hours to appear. After April 15th, we’ll return to our regular schedule, with royalty updates processed on the 20th of each month. 

*To clarify: Setting your royalty to 10% exactly will not trigger the Excess Royalty Fee. Royalties above 10%, will trigger the Excess Royalty Fee when changes go into effect 4/1. 

UPDATE 4/7/25

This forum post is now closed for new replies. Please see our most recent update for information about the Terms of Use Changes and information about the new Ambassador Program. Thank you!

616 REPLIES 616

Deb
Valued Contributor

UPDATE.. I had a few hand sanitizer products ticked .. once I unticked those I was able to change my royalty 

 


Yes.. one would think its just that easy.. until you find yourself in the never ending 5% loop.. royalties were at 14.9 .. planned  on bumping them up some .. doing a select all non discontinued products .. not only am I stuck on page 3 ., now my 14.9 royalties have prefilled in at 5% and no matter what I do.. I cannt get the new % to  register .. I get this nonsense 

Deb_0-1743029002801.png

 

 

ColsCreations
Honored Contributor II

This is ringing a bell. I think before it had to do with multiple-selecting products that happened to include Espradille shoes or value phone cases. If you're selecting xx numbers of products and even one of them happens to be subject to the 5% cap, it throws up an error. Have to make sure those odd products are not in a group-select.

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Were the Heart products capped at 5%? because they were charity items.
US Stamps as well were capped right?

Deb
Valued Contributor

Is there a place to set default digital royalty so if someone transfers to digital on something that was not already digital, ? 

Cat
Honored Contributor III

I'm not entirely sure I understand, but as far as I know, if the user transfers something from a product that's not available for download to one that is (like say if they transfer from a foam core board to a poster) the digital option is not enabled. The only way to enable the digital option is for you the designer to enable it. 

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Cat @ ZB Designs

DesertSky
Contributor III

3.2.1.1.1. For physical Products: “Net Royalty Sales” means the purchase price received by Zazzle, less amounts charged for: (i) shipping and handling, packaging and insurance; (ii) sales or similar taxes; (iii) refunds, credits, and reversals; and (iv) upcharges for special sizes, embellishments, and other add-on charges (“Physical Upcharges”).

Has it always been this way, that the royalty is reduced by shipping and handling, packaging and insurance?  I don't remember ever seeing that before, but I may have just missed it. Just wondering if this is another new thing that will reduce the royalty. 

ColsCreations
Honored Contributor II

That was in the old/current terms, too. Just means your royalty is based on what the customer actually paid for the product, not the total they paid including shipping etc.

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Ah, got it. Thanks for clarifying, and for all of your amazing math skills, ability to clearly explain things, and your willingness to help us all understand, it's much appreciated!

Cat
Honored Contributor III

I don't think that's new. I don't think that our royalties have ever included a portion of the shipping & handling fees. 

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Cat @ ZB Designs

Susang6
Contributor III

Regarding "*To clarify: Setting your royalty to 10% exactly will not trigger the Excess Royalty Fee. Royalties above 10% will trigger the Excess Royalty Fee when changes go into effect 4/1. "Are the royalty fees listed somewhere?  My royalty is 10 to 14.9 presently, and I would not change, but I would like to know more about the excess fee breakdown. 

See the detailed chart ColsCreation created below ..... scroll down. I increased mine to 23.7.

Sharon Rhea Ford

Fiorenzo
Valued Contributor II

I hope, the advanced royalty calculator has been updated and works correctly by April 1, when the changes take place, in order to have a reliable tool when adapting the values to the new realities in the two weeks to follow. Sent this also via form.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

LJ
New Contributor III

I totally agree with those who don’t get the logic behind this approach. I find it extremely contraproductive to chase away their moneymakers with these fees on royalties.

I understand that everybody loses the same percentages, but the high earners often rely on Zazzle as their only/primary income. They just can’t afford to work for pennies here. (LOL, we’re slowly getting to the point where full time begging is more profitable.) Those who make $100 monthly must have other sources of income.

A monthly fee would make so much more sense. It could allow designers who spend time and money on resources, software, tools, etc. to provide quality, and maybe help keeping away those who flood the marketplace with AI trash using bots.

These changes in the long term will make the best and most productive designers leave and take their loads of high quality designs to other places, where they are valued more.

It seems like Zazzle stopped understanding customers, and now designers. Maybe a change in the management… It clearly started with messing up the organic search results with priorizations, and continued with showing the landing page to visitors instead the product page they were interested in. It was evident right then that it will eventually result in losing customers. (Yes, the economy also doesn’t help, but can’t be blamed alone, there are other sites that are doing great.)

Well, this move will also have its straight consequences: losing many high quality designs. Zazzle will be the new Rb, just more expensive. I don’t believe that the leftover side hustlers and hobby designers can outweigh spammers to keep the sense of quality in the marketplace.

I admit, I expected a slower dying process, so it still got me unprepared. (That’s why I’m this mad. Sorry for the amount of words.)

I'm afraid a monthly fee will be the next thing on their designer recipe card....in addition to all this. 🙄

 

I absolutely would not be surprised one bit. 

LJ
New Contributor III

I’m afraid the next thing is what S6 did recently. Kicking out smaller earners, hand picking who they want to stay. They already made steps to that direction.

Seems to be the path being taken.

ColsCreations
Honored Contributor II

I am 100% against a subscription fee. $10, $15, $30 a month? .... It would be a drop in the bucket for the already successful accounts making daily sales or 2-3K a month or more as one person mentioned somewhere. But for small-potatoes like me, or brand new members, a subscription fee would be an entirely different matter.  I have to admit, I am bristling at your words even though I don't know how you actually meant them? What I heard in my head though was that the high-earners on Zazzle = the best and most productive (ouch!) AND that they are the only ones spending money on other tools and resources that help with designing. I've been here for a minute or two but Zazzle is still just an enjoyable hobby with the bonus of also earning real dollars. Even so, I do pay a monthly fee for Photoshop and another for a site that removes backgrounds for easily making my own covers when I feel like doing that. I know there are lots of not-top-designers trying to make a go of this who are spending even more on various subscriptions & tools. "High-Earners" are not the only ones spending money to try to be better at Zazzle. I'm sorry but I am feeling really offended at the idea that I don't have a right to be here unless I can afford to pay-to-play.

Those of us who are only making $100 monthly (! dreams!) DO have other jobs. That's not something to be ashamed of. I understand that for people who have been very successful here and rely on it as their only source of income, these changes are very stressful. But that is the risk that comes with putting all of your eggs in one basket, and a basket you have no control over. As someone who was self-employed for decades I understand the freedom and pride of not being tied to a typical 9-5 job as well as the stress of not knowing where/if your next dollar is coming from. But sometimes life happens. If some other person/business above you in the chain makes a change that effects your business, you have to cope & adjust. It's a hard fact of life but one's personal situation is not the responsibility or concern of the other business you were relying on.

The comment about "left over side hustlers" & "hobby designers" not being able to provide quality to the MP just really hit me wrong. I don't know what you actually meant by that but it came across as really offensive to me, as if only people already wildly successful are worthy of being here.

One of the best things about Zazzle as POD is that it is totally free, there are no membership fees or per-item listing fees or other. You put something up for sale, if it sells you get X amount. X amount may change with Zazzle's business model, but it's never something you are paying out-of-pocket. Cutting out people who can't or won't pay a subscription fee only further stagnates the MP with work from the same-old same-old designers who are already in position to swallow such fee.

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I understand where you are coming from not wanting a fixed monthly fee. I have mentioned it in another comment that I wouldn't mind a monthly fee, as it would probably all over be less than what is taken away from my royalties in other percentage fees (expecting that percentage fees go away with a monthly fee). That said this is of course from my point of view, considering my situation. I would never suggest that other people shouldn't have the chance to be here and give this a go.

Coles creations: with your 100%!  Everyone has to star somewhere on this site. IF there are fees associated with just being here it will

1. Discourage new designers from taking the first step to being a creative contributor to this site
2. A new or low level designer may determine its just not worth sticking around when they don't see a light at the end of the tunnel and are paying a fee for the privilege.

It took me a very very very long time to start to get any traction on this website and I might have given up had I had to start weighing fees with a possible outcome.

Fiorenzo
Valued Contributor II

I am 100% with Col. A monthly fee will only prevent small and new artists from joining or staying, or let designers produce more quantity over quality in the hope that the higher numbers will lead to more sales. The established big sellers with tons of content won't be affected. And let's be honest, not all big sellers provide distinguished, astonishing art, a ton of designs are interchangeable standard designs you see everywhere, others are just stuff slapped on the products. This will cause a significant drop in variety both in designs and artists, and quality. And won't end well - S6 is the very best evidence. As a side note, look at YouTube - most big and successful channels are content farms operating from Asia, and many of them provide questionable content purely designed to create clicks and views, the gems come usually from the small channels.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

LJ
New Contributor III

I didn’t mean anyone would not be worthy enough to be here. It was about the amount of high quality designs big earners have. I’m afraid if those who earn 10-20k or more just leave (I’m not one of them), the visitor count will decrease so much that will hurt side hustlers much more than a monthly fee. Hard to imagine not everybody losing with this royalty decrease. Zazzle has been quite unique because of the personalization, but if people make 4-5% royalty, less designers will be able to afford spending hours on a well thought design, and spammers will take over the place uploading high amount of low quality stuff per minute.

Connie
Honored Contributor

I don't think anybody who's making that much money would leave to start over somewhere else, where they would end up not making ANYTHING until they get established. And where else could they go? Etsy's getting worse and worse, and there are no other comparable POD marketplaces!

Fiorenzo
Valued Contributor II

Well said. Good luck starting fresh on a different POD (good luck also finding one like Zazzle, especially for those highly specialized in invitations and weddings) in a highly saturated market. That said, I would add that many, if not most, best-sellers with high competition already have royalty fees below 10%, and the 15-30% more situational marketing/referral fees won't hurt that much in the end when you're established, mostly promote yourself, and sell in high volumes.

I repeat, monthly fees hurt only the small "independent" artists and designers, and not all of these are "amateurs". As a side note, I often need several days to create one single artwork, and I'll never have hundreds of designs and thousands of products on Zazzle like many of the bestselling designers.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

KLP
New Contributor III

I concur with you ColsCreations - my store does not make enough monthly for me to pay per month and I would shut it down immediately if that came into play.  I think also for those that have a very defined small niche e.g maybe having a very unique art style, technique or theme, then these platforms are perfect for creating an audience for them and give versatility and choice, and therefore bring in browsing customers who might just wander over to somebody else's store and purchase there, so I am very grateful for the platform we have, and yes my 20c royalty may be less next sale, but still I will have made a sale and hopefully brought some happiness to somebody else who appreciates my efforts in sharing what I have done.  I also fully acknowledge and I don't think a lot of people here have remembered that it is not free for Z to actually hold the millions of files on a database - each file costs money to store and maintain - another cost to their outgoings as well.

ColsCreation, someone mentioned you had a detailed chart for royalties and I don't see it.  I also don't understand the Primary Content vs Secondary mentioned in Section 3 of the Creator License Agreement.  I'm coming late to this discussion and close to the deadline and just not sure what I should do.  I certainly do not make much money on zazzle, don't want any added fees, I'm currently at 12% Royalty, not sure if I should decrease to 10% or increase and deter potential customers because of price.  Any and all advice is welcome and appreciated.

~ Linda
Click to Visit my stores...Linda D. Seacord-Art & Design Store|OMGwhat Store

LMGildersleeve
Valued Contributor III

@LDS222Go backwards through the pages and you'll find Col's comparisons calculator. It's well worth the hunt.

In the meantime you can check out her latest version of the calculator HERE.

Basic working knowledge from all the discussions are that higher royalty %'s will offset any additional fee from having them high.


From Col's post several posts down from this one;

"The "Excess Royalty Fee" is explained in the Creator License Agreement, section 3.

3.3.2. Excess Royalty Fee: Zazzle will retain an excess Royalty fee of five percent (5%) of your Gross Royalty for sales of Products for which you select a Royalty rate that is greater than ten percent (10%) (“Excess Royalty Fee”), in order to cover expenses such as payment processing."

https://buymeacoffee.com/colscreations/posts

you will find all information here.

Connie
Honored Contributor

First of all, not all of us who are using Zazzle as our primary income, are "high earners." The actual high earners can absorb the extra fees a lot better than we would be able to absorb subscription fees. I highly doubt they will give up their lucrative market share just because they aren't making quite so much money now. There ARE no "other places where they are valued higher" for them to go!

Monthly subscription fees would kill the smaller, QUALITY designers who actually bring VARIETY to Zazzle, instead of the same old stuff from the top sellers that are always seen. Some of those top sellers ARE among the best designers as well, but others got their foot in the door years ago when there was a lot less competition, and haven't kept their stores new and fresh, so their designs look outdated, but keep getting placed at the top of the marketplace just because of Zazzle's algorithms. So just because someone is a high earner doesn't mean their designs are any better than a newer, smaller designer who's just starting out, or who has a small specialized niche.

 

WDArt
Contributor II

@Heather would you please advise on the changes to the royalty rate and where to find the information on the threshold for triggering "the Excess Royalty Fee"? I must be missing something but cannot find any reference to it in the new April 1, 2025 "User Agreement". I searched for "Excess Royalty Fee" and nothing turned out. I do see the updated "Ambassador Referral Commissions & Creator Royalties" and see the footnote for the first table, referring to "Excess Royalty Fee" but see no explanation/details on this. I cannot find any reference to the 10% threshold or how, as an example, the 10% vs. 10.5% royalty rate will be handled starting April 1. Please advise if there is a source that we can use to informatively reevaluate the royalty rates and impact on the artists' net with the different rate options. Thank you in advance. 

ColsCreations
Honored Contributor II

The "Excess Royalty Fee" is explained in the Creator License Agreement, section 3.

3.3.2. Excess Royalty Fee: Zazzle will retain an excess Royalty fee of five percent (5%) of your Gross Royalty for sales of Products for which you select a Royalty rate that is greater than ten percent (10%) (“Excess Royalty Fee”), in order to cover expenses such as payment processing.

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Got it; thank you @ColsCreations !

Fiorenzo
Valued Contributor II

Thx for specifying. So basically as we already had but starting at 10.1% instead of 15%. So the marketing fee applies to third-party referrals, as I understand, the same as we had before (20% if I'm right?) but at significantly higher rates, which may seem a bit excessive at first glance. After a second look and having quite some RL business experience and knowing well the expensive marketing costs and impact (which are way higher than most expect), it doesn't surprise me too much, TBH. This will hurt the ones having a lot of referral sales, with a higher cut-out of 15 to 30% depending on the department than before, but viewing it with business knowledge, it's still not a killer, considering these are sales you would not make if they weren't marketed by others. I can live with that. Definitely better than a flat 5% or 10% royalty, monthly subscriptions, and whatever other strange restrictions.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

in order to cover expenses such as payment processing
Does this mean that if the royalty is 10% or less that there is no payment processing involved in the sale of the product? Surely there will still be a processing of funds right?

Fiorenzo
Valued Contributor II

PayPal fees are a certain % (from around 2.5/3 to 5%) of the amount sent (if not sent to family/friends), paid by the receiver (us). Up to the base royalties of now 15%, later 10%, Zazzle takes care of these fees, so we get the full amount (I was pleasantly surprised the first time I got my payment). It makes sense that Zazzle asks us to pay these fees for all the extra earnings generated by the higher royalties set by us. So, basically, Zazzle takes care of the PayPal fees when we get the payments but deducts the flat rate from royalties exceeding these 15/10%. Sounds more than fair to me.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

Why would 10 or 10.1 percent be any different? It is a made up fee.

Susang6
Contributor III

 

Correct me if I am wrong.  If a customer finds my product in the marketplace and clicks to view it in my store, then buys the product, I will then have to pay a  "marketing royalty fee". up to 50%. ?   

Am I going to break even, or am I going to owe Zazzle $.   The present fee on 3rd parties is 20% not 35 to 50%... the fees are excessive.

I am confused and feel I will no longer earn anything for my artwork that Zazzle has devalued. (feeling sad) 

zazzle marketplace fee 1000.png

 

This is the part I am most confused about. As designers, why are we getting docked for advertising? The royalty rate thing I can work around, but being docked 35-50% for every 3rd party sale? This is what will cut down my earnings the most. I already pay so much money to update all my cover photos, which helps their advertising. Did you get any more clear information about this?

Anne
Valued Contributor II

My mind does not process numbers. So I am wondering if I am seeing this correctly in that only the designers get this brutal cut, but not marketing folks, Zazzle staff or management? 
If Zazzle is facing challenges, which seems to make sense in this time, should not the burden be shared equally?

Anne Vis Icon

HeatherMarie
New Contributor II

I'm sure there's some things going on behind the scenes that we don't know about, but designers are what keep the site going. Without good designs and people working constantly to put new and unique designs up, sharing products to social media and everything else we do, their sales would plummet. I just hope I'm mis-understanding the part where we get docked for every 3rd party sale.