18lb tissue paper

[Rena]

I am about to panic because when I searched 18lb tissue paper it says it is not found. 

I know that they have changed the sizes but if can't create on 18lb that will hurt the decoupage creators drastically. 

What are they thinking? Please tell me they are not discontinuing the 18lb. 

thank you

Rena

[Sara_H]

@Rena 18lb tissue paper still available

it's just the old sizes have been discontinued

Start your design on the 10lb - then change it over in either the design tool or product merchandising - change options

https://www.zazzle.com/custom/search/tissue%20paper

[Rena]

If I go into the design tool, I then have to click on sell it, again, and I lose all statistics, right?

Where is this located on the product page, I can't find this, (product merchandising) - are you saying that each design where we go on the page listing at the top and click for the (change options) to fix this. Then that will have to be done to every single design. I have over 3500. 

I can't believe that they are not removing the old listing sizes to correct the problem. 

I thank you for your help very much. 

Rena 

[Sara_H]

@Rena  You can change options in the "edit details" 

on the product page - edit details

then product merchandising - then change options - change it to whatever weight/ size then press done

edited to add - they've auto changed them to the new sizes - no need to remake and lose stats  (though check your collections don't link out to the old sizes)

[Rena]

OH MY this is going to be huge overtaking to get done. I have very serious health issues. Just so disappointed in all of this. 

thank you so much for your help. 

AGAIN the best solution would be for Z to remove the old sizes. 

[Rena]

Well you can't do that today. I am so upset. Everything I open is showing sold out. Good grief what are they doing to us. I can't fix them even in the options. I can't fix 3400 designs. Who in the world do I talk to. I am just sick. 

[Sara_H]

@Rena Yes you can fix it. It will take time but doable. 

eg - if you look at these two tissues  from this collection https://www.zazzle.com/collections/hot_days_of_summer-119157187989612922 - one has a white background -and one has a grey one. 

The white background is the old size (20 x 30 -discontinued size ) and the grey background is the new size (21 x 29)

click through from the collection on only the ones with the white backgrounds - then press "add to collection" and press " show selected only" 

then press remove

Edit details on the tissue (product merchandising/change options) to make sure the correct size you want 

then add to collection again (the collection you just removed it from will be at the top)

Just work your way though your collections.

[Rena]

It is not removing the discontinued sizes. 

[Rena]

It doesn't matter what I do those other sizes are not going away. I am just sick. 

[Sara_H]

@Rena follow my directions and they will update (source - me - been there - done that)

[Rena]

The crazy thing is yesterday I check a bunch of them and everything was fine. This is a total nightmare. I have done everything. I removed from the collection I have changed the options, I have changed the .lb and size on the listing, I have added back into the collection and clicked on the show only and if I refresh or go to the page collection and refresh and open the discontinued papers are still there. 

[Sara_H]

@Rena  link me to the collection that you have updated with the correct sizes

[Rena]

I started with the first one 

https://www.zazzle.com/collections/creatures_of_the_whimsical_world_tiny_or_weird-119033447388256436

[Sara_H]

@Rena 

 the top three have been updated to the new sizes (see the grey background?) and another 5 further are showing updated. You just need to do the other 52 

edited to add

 it looks like there's more if you scroll along the "other products in this collection" which makes me think the collections are taking a while to update

[Rena]

But the discontinued papers are still showing and if someone clicks on that it reverts back. Am I making sense. It isn't going away. Once I correct everything if I refresh it all reverts back to the old papers and says sold out. 

[Sara_H]

@Rena when you remove it from the collection - and edit details on the product page. Do you refresh the product page before you add it back to the collection?

[Rena]

@Sara_H     I open design. Remove from collection. Change the .lb and size. Readd to collection. Check show only. 

When I refresh the main collection page and open one that I have done the above all of the discontinued papers are still there. I changed all of these https://www.zazzle.com/collections/faith_based-119857027104696793

[Sara_H]

@Rena Congrats! These are all updated to new sizes bar one for me (the lion at the very bottom)

(see the grey backgrounds)

and when I click through to one - they are in stock and not discontinued

[Rena]

@Sara_H  I can't thank you for trying to help me.

[Perelandrian]

I tried searching it too and all it's showing is 10 lb.

[Rena]

I am not happy about this. Why in the world would they do this? 

[Perelandrian]

Me either. I honestly don't understand a lot of their decisions lately. Seems a bit foolish.

[Rena]

YES and I would love if they gave the option that for the decoupage tissue, we could pick a size only. What a opening that would be for creating for scrapbooking options. I have mentioned that to Z but nothing. Also to add 8.5 x 11 would be great 

[Perelandrian]

Yes I agree, it would help if they offered more aspect ratios for the tissue paper as well. Many of my designs I either have to crop or leave blank space in order to include the entire design.

[LMGildersleeve]

When you change the option on an existing product (such as size or an iphone model) you do not loose the existing stats for that product.

[Rena]

Correct but if you go in to edit then you do. I had that issue about year ago when they went in and changed something and my 10x15 sizes didn't go all the way to the edge. For me to fill I had to go in and edit and that is when I realized I lost my stats so I just stopped cause I had over 1000 at the time. 

They have it all resolved now with the products not showing sold out, thank goodness. 

thank you so much for your reply 

Rena