The problem comes with grouped designs. The design I posted below this message, is grouped and the customer doesn't know to ungroup it. If and when they figure out how to ungroup the design, they can't replace the images and crop the images, because there is a template on top of the images, that is not locked. If and when they figure out how to go the left side of the screen and click on layers, there is the grouped design, now what are they suppose to do? If and when they figure out how to ungroup the design in the layer, they still don't know they have to lock the top layer, so they can replace the images, underneath the template.
After all of these steps, I gave up and closed the product and the customer will too. This is so confusing and all of these steps are so unnecessary.
Why does Zazzle always release majors update right before the Holiday Season and why can't Zazzle announce the change, before it even goes live, so we can at least have a chance to update designs or decide how we want to move forward with future designs?
This is all the steps I had to take, just to figure out how to replace a collage of images. Why is this so complicated for a simple collage? I will lose sales and Zazzle will also sales, because there are alot of shops, that are full of just simple collages with templates, that are now unlocked and there is no simple way just to replace images.
I'm not sure why the customer needs to mess with the grouping. On my end looking at your card, it just presents the eleven images I can change, and I'm not running into any difficulty doing that. It seems intuitive. Am I overlooking the problem?
Edit: Oh, I see clicking on the images directly doesn't open the edit interface, but I think a customer would still figure out that doesn't work and use the Change Image buttons instead.
Found your card.
When I click "Personalize this design" I get this
Everyone is different but my first gut instinct would be to click the Change image buttons and that the right side is just a preview of the overall design. It wouldn't occur to me to click on that, or to look around and spot the actual Preview button on the top right nav bar. The Change image buttons work fine for replacing the placeholder with my own image. HOWEVER, after that I am completely lost. I can't even succinctly explain how ridiculous it gets after that if you want to change anything about the image you just uploaded.
Immediately after uploading an image, it's then highlighted with the pink bounding-box. At this point you can use the editing options on top menu (remove background, crop, effects ....)
But once you move on to the next Change Image or otherwise move off the image by just say clicking the main page background, there is no way to select an individual image again. You can click all over that right-side "preview" and nothing, no way to select any of the individual images (whether they are ones you've uploaded or the designer's placeholders) for editing. The only way I have found is to click the Change Image button again but instead of choosing a new image, X out of the screen. That will give the pink bounding box to activate that individual image for editing again.
And the Crop option. ??? If you've managed to figure out how to go back and select an image to edit and click the Crop button you get confusing double pink bounding boxes. And then there is no Apply or Done button. You have to click on the page background to apply the crop. And then guess what, there is no obvious way to Undo the crop, and no way to select the image again to try to redo the Crop unless you know to click "Change image' again and X out of the pop up again.
I am just completely flabbergasted that the only way to edit an image after it's first added is to click Change image and then X out of the pop-up for selecting a new image.
And then - if you click the More from the leftmost options and then Layers ...
Still no way to edit the individual images and there's no mouse-over text to tell you what those strange little icons on the Layers mean. One might possibly think to click the ... button next to the trash can above the "preview" on the right, and that will give an Ungroup option.
Well, they're ungrouped now but what a mess! You still can't select any of the individual images from the right preview pane because they are underneath the top two border/frame layers, so have to select them by clicking from the left Layers panel. And even if you've stayed it this long, there is no DONE button! You have to click thru the big blue Next buttons or know to click the "Review" tab from the upper menu.
I'm sorry, Zazzle Team, but whatever version of the four this is, it's an indescribable mess. If a long-term experienced user is pulling their hair out with it how is random Aunt Betty to make any sense of it? If a shopper's image doesn't work out perfectly immediately on upload, dollars to donuts they aren't sticking around to figure out how to edit it to make it work.
Thank you for checking. It's so confusing and it's a mess. I have been with Zazzle since the beginning and I'm just overwhelmed at this point. I made my first sale in 2004 (I'm not sure why Zazzle says I joined in 2011. I even contacted Zazzle about changing the year I joined to 2004, I sent the screenshot below and they couldn't even figure out how to change the year or they wouldn't. If they can't even change the year, how on earth will any of these changes work.)
The above was using Firefox while signed into my Zazzle account. Tonight I used Brave, not signed in and got an even worse version. Seems to be the same version @plumb4me experienced.
After clicking "Personalize this Design" from the product page -
Despite the bouncing black box that says to click any image to get started, you can't do that. And this version doesn't even have the panel that lists all the images and provides the Change Image button. You'd have to know to click the Layers option and how to then proceed thru all the steps listed above to ungroup ... This is absurd. If I were a customer I'd walk away immediately after trying to click on any image as directed and nothing happening. I'd think the site was broken.
