Does Zazzle Review Negative Reviews.

[CrazyMermaid]

I just got a scathing one-star review because the customer received only 13 envelopes out of 30 for her engagement party invites. I was wondering if anyone from Zazzle reached out to her. 

[Cat]

I hope Zazzle monitors the reviews, because almost all of the negative ones I receive are about shipping, ordering, or some other factor that I can't control or make right. It always seems odd to me that the reviews are listed under the designer, but there's no review of the design... there's "about the product" and "about the print" but nothing about the design.

[Emma · Accepted solution]

Hi @CrazyMermaid , 

Rest assured, all product reviews are monitored. Those which are negative are flagged by our Team so that we can reach out to the customer directly to assist, if they have not already contacted our Customer Service Team. 

If you have a negative review that is relative to order fulfilment rather than your design, please do not hesitate to pass it along to us either by email or chat, and we'll be happy to see what we can do. 

Many thanks, 

Emma 🌻

[AimeeMarie]

Hi Emma, I had a similar problem with two recent negative reviews which were about Zazzle products with no design issues. I’ve contacted Zazzle but have only received replies back stating a response is taking ‘longer than anticipated’. Is there anything else I can do in the meantime? I believe these negative reviews are negatively affecting my sales. -Aimee

[Mark]

Hey @AimeeMarie,

I'm sorry to hear about this issue. I can confirm that this has been reported to the team and will be resolved as soon as possible.

Thank you for your patience.