Helped customer for two days .... went to 3rd party WHY

[kashmier]

I made five different design for a customer who contacted me via Zazzle. I asked him to please delete cookies before purchasing. He finally purchased the product and I did not receive the referral which is bad but it didn't even come in as 'none' but '3rd party'  How do I get the fee on a 111.00 sale with a 24.8% markup. I got a little over 10% - this sale just went through today and I have all the messages and links to the various design products made and tweeked for him. It also has my message asking him to delete cookies. I at least expected there not to be a 3rd party, Two days and hours of work. Please adjust this as I have all the information and things I went through. Should I tell customers not to come back for 2 weeks until I can get a referral fee or at least no party fee?  This is the worst to happen it 15 years of bad moments,   With all the changes and people working on it I am sure you can give one newbie the chance to find things out , like how to make this right. 

The item is kahmier
zazzle_carmat
256-76925659-9090259
169-50071704-3205098

Regretfully
Marisa Horn

[Cat · Accepted solution]

Just the way the system works now, the vast majority of sales are now flagged as 3rd party, and there's nothing you can do about it. Clearing cookies doesn't override it. Even asking them to wait for 2 weeks wouldn't help. Like you, I'd be happy if I could just get my actual royalty on these sorts of sales, but since we can't, I'm just not helping customers anymore - I can't afford it.

[Windy]

Zazzle has finally given some information about why this is happening. See Heather's response dated today. https://community.zazzle.com/t5/technical-issues/corrupted-quot-cookies-quot/td-p/197376/page/2