How To Communicate with Another Member without Stores

[KristinRavelle]

Hi Everyone,

Is there a way to communicate with a person who has an account with Zazzle but does not have stores?  I had someone leave a comment over Christmas that their order for a sticker had not been received.  When I go to their account, I see they do not have any stores.  I assume this person orders stuff only.  When I try to find ways to contact them, I can't find any.  Is it even possible to communicate with them?  Appreciation in advance for any help as I would like to address the issue.  I did not see their order any place on my account.  Is it possible they didn't order it at all? Txx  

[Cat]

As far as I know there isn't any way to contact them. 

[Sara_H · Accepted solution]

@KristinRavelle 

Where did you see the comment? On a review? It could be that the review is for someone else's sticker (that's why you didn't get the sale notification in your account)

The reviews under your product are for all the same product type (not just yours)

It's not up to us to enter into conversations about non delivery as they are Zazzle's customers (not ours - this isn't etsy) and unless the customer contacts us directly though chat, we should just let them be (imho)

We are not employed by Zazzle and have no right to contact customers directly unless they reach out to us first via chat.

If they do contact you directly though chat about non delivery - forward them to Zazzle customer service as Zazzle are responsible for the non delivery (not you) and they will deal with their customer's issues.

[KristinRavelle]

Tks Sara.  Yes, I saw the comment on a review of my store, but with the review it showed an image of a sticker from my store.  I'll look further their comment to see if it was meant for another store's product but ultimately I'll leave it.

[Cat]

The name that appears on the royalty history report is the name of the person it was shipped to, which isn't necessarily the same as the name on the account that ordered it, so there really isn't any way for us to track whether someone bought something or not. Ultimately, as @Sara_H said, this is Zazzle's problem not ours. It's annoying and feels unfair that the reviews get attached to our designs/stores since it doesn't have anything to do with us, but unfortunately, that's Zazzle's system. There's a discussion on the larger topic of reviews here: Reviews AB test - Zazzle