How would you reply to customer regarding her order?

[ievaj]

Hi guys customer just messaged me . I'm not sure if I can fix this issue for her.

" I am very sorry for the inconvenience but i accidentally purchased two pillows and meant to only get one. Is there any way i can fix this issue?  "  How would you reply to customer regarding her order? "

[idraw]

Politely give her the how to Zazzle chat info,give her the Zazzle phone number and hours, give her the email address to contact them. Explain that you are a subcontractor, not a Zazzle employee, and that you have no access to her account, due to Zazzle privacy issues. Wish her luck in getting the issue resolved. Also remind her that Zazzle has a satisfaction guarantee, you could find it, copy/paste it into your reply.

[ievaj · Accepted solution]

Thanks so much for your advice  🙂

[J32Design]

The correct way is to use the auto response feature in the chat which refers people to Zazzle support via link.