Is the Replace Product feature on hold?

[WHS_Designs]

Is the Replace Product feature on hold?

I have four invites and a favor box design that have been in the queue since Jan 31 and Feb 16, respectively.

[idraw]

https://community.zazzle.com/t5/general-zazzle-discussion/replace-product-question/m-p/61309 

[plumb4me]

I used it last week and it worked, it took about 3-4 days for 1 of my products to be reviewed and the changes to show up.

[WHS_Designs]

I have had the Replace Feature for almost a year now (if not longer), so I am not sure why my products are still sitting in the queue.

[Pádraig]

Hi @WHS_Designs,

I'm sorry to hear that you are experiencing an issue here. Can you provide us with the product ID number or the URL links for the products that you can see are awaiting review?

Thank you for your patience!

Pádraig

[WHS_Designs]

hi @Pádraig ,

these designs are now no longer showing under the Under Review tab, but I can't tell if my changes have been accepted, as their Last Modified dates have not changed (from the Submission dates).

256446940162623305
256692991506517147
256303879837978560
256852448015689428
256495369418599547

Thank you!

[Roberta]

Hi @WHS_Designs 

Thank you for sending the PIDs. I have just passed them along to our team and will update the thread as soon as possible 🙂

Roberta 🌷

[Pádraig]

Hi @WHS_Designs,

You're welcome. Thanks for providing those PIDs. There are no pending or on-hold designs for you currently. Any submissions you make with the replace tool won't be displayed in the "Under Review" tab. Pending designs will be visible in your store with an overlay treatment stating "Design Changes Pending Review". This message does not appear on any of your designs so it looks like they have been reviewed already for you.

I hope that helps. If you have any more questions on this please don't hesitate to let me know.

Pádraig

[BKMuir]

I did a "replace Product" the other day and wanted to see if action had been taken. Where do I find those items "in queue" Didn't they used to be under "REVIEW" ?  I don't seem to see this anywhere today. Please refresh my memory (or lack thereof)... NEVER MIND .. I located what I did remember under "Saved Designs"

[Connie]

Are they popular products that get a lot of sales? I fixed several products on the the same day, but one of them has been getting a lot of sales, so it's still being reviews even though all the others went through quickly. That was a couple weeks ago.